Janaè Thomas
Rockville
Summary
Dynamic and results-driven professional with experience at Panera Bread, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in electronic health records and patient scheduling, demonstrating strong attention to detail and a commitment to workplace safety.
Overview
2
2
years of professional experience
Work History
Office Assistant Intern
Comprehensive Cardiac Care
Rockville
10.2024 - Current
- Monitored appointment schedules to ensure the timely arrival of patients for their scheduled visits.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Scheduled tests, lab work, or x-rays for patients based on physician orders.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated with insurance companies regarding payment verification processes before delivering treatment plans.
- Verified patient demographics, and entered data into the electronic health record system.
- Checked patients in and out for appointments and collected co-payments.
Team Member
Panera Bread
Rockville
01.2023 - Current
- Keep work areas clean, organized, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
- Maintained a productive, efficient approach to all tasks
- Operated register to process payments and collect cash payment for order totals
- Worked different stations to provide optimal coverage and meet production goals
- Addressed and resolved customer complaints in a polite and professional manner
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Assisted customers in selecting merchandise best suited to needs
- Trained new team members by relaying information on company procedures and safety requirements
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues
- Assisted with inventory counts and stocking of merchandise
Education
High School Diploma -
Richard Montgomery HS
Rockville, MD06.2023
Some College (No Degree) -
Montgomery College
Silver SpringSkills
- Customer Service
- Positive Attitude
- Problem-Solving
- Clear Communication
- Attention to Detail
- Teamwork & Collaboration
- Computer Skills
- Safety understanding
- Workplace Safety
- Leadership Qualities
- Decision-making capabilities
- Goal Setting and Achievement
- Product Knowledge
- Electronic health records
- Patient scheduling
- Data entry
- Basic medical terminology
- Precertification requirements
Languages
English
Timeline
Office Assistant Intern
Comprehensive Cardiac Care
10.2024 - Current
Team Member
Panera Bread
01.2023 - Current
High School Diploma -
Richard Montgomery HS
Some College (No Degree) -
Montgomery College