TIFFANY ALLEN
Glen Burnie
Summary
Dynamic Senior Operations Manager with extensive experience at Coach USA, excelling in project management and operational efficiency. Proven track record in enhancing service quality and training teams, while implementing strategic plans that improved performance metrics. Adept at budgeting and fostering teamwork, driving significant improvements in customer satisfaction and operational processes.
Overview
5
5
years of professional experience
Work History
Senior Operations Manager
Coach USA
Parkville
09.2025 - Current
- Oversaw daily operations, ensuring compliance with safety standards to maintain a safe work environment.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Implemented standard operating procedures to enhance operational efficiency.
- Trained and mentored team members on operational procedures, enhancing adherence to best practices.
- Analyze performance metrics to identify areas for process improvement.
- Created reports on key performance indicators to track progress against objectives.
- Facilitate regular team meetings to discuss goals, challenges, and solutions.
- Organized meetings with department heads to review project statuses and align on new initiatives.
- Analyzed data to identify trends in production output, customer satisfaction levels and labor costs.
Operations Manager
The Loop (Coach USA)
Parkville
02.2024 - Current
- Oversaw all aspects of day-to-day operations to deliver smooth and efficient service.
- Managed budgeting, inventory control, and auditing to ensure accurate data management and optimize cost efficiency.
- My role includes managing run bids, coordinating office scheduling, and developing operational plans to optimize efficiency.
- Led customer service and operational meetings, addressing concerns and maintaining high-quality service delivery.
- Ensured compliance with safety regulations and industry standards by overseeing regular safety meetings and maintaining fleet safety.
- I maintain comprehensive spreadsheets and conduct data entry to monitor performance and support decision-making across all departments.
- Conducted interviews, managed filing, and coordinated with HR to streamline the hiring process.
Office Administrator
The Loop (Coach USA)
Parkville
01.2022 - 01.2024
- Managed office operations to streamline workflow and enhance overall efficiency.
- Coordinated schedules, ensuring seamless meeting arrangements.
- Implemented filing systems, reducing document retrieval time.
- Maintained meticulous records of financial transactions and office inventory.
- Ensured compliance with company policies and procedures, minimizing errors and discrepancies.
- Developed reports that delivered critical insights for informed strategic decision-making.
- Created detailed run bids for company logistics, ensuring accurate pricing and resource allocation.
Customer Service
Coach USA
Parkville
10.2021 - 01.2022
- Delivered exceptional customer service at Coach USA, resolving passenger inquiries and ensuring smooth travel experiences.
- Enhanced customer satisfaction ratings through proactive engagement and tailored support.
- Streamlined boarding procedures, significantly reducing delays.
- Consistently met and exceeded performance targets for customer service excellence.
- Coordinated with colleagues to foster teamwork, ensuring seamless travel operations and effective resolution of complex customer issues.
- Managed customer service procedures to ensure accurate information dissemination and uphold high service quality standards.
Education
some college -
Anne Arundel Community College
Arnold, MD10.2012
Skills
- Project Management
- Operations management
- Budgeting
- Strategic Planning
- Performance analysis
- Report Development
- SOP development
- Operational Efficiency
- Inventory Management
- Scheduling Coordination
- Service Quality
- Customer relationship management
- Conflict Resolution
- Team leadership
- Employee training
- Employee coaching
- Staff hiring
- Employee reviews
- Delegating work
- Problem Solving
- Time management
- Teamwork
- Communication skills
- Organizational skills
- Data entry
- Organizational skills
Timeline
Senior Operations Manager
Coach USA
09.2025 - Current
Operations Manager
The Loop (Coach USA)
02.2024 - Current
Office Administrator
The Loop (Coach USA)
01.2022 - 01.2024
Customer Service
Coach USA
10.2021 - 01.2022
some college -
Anne Arundel Community College