Tiffany Avent
Glenn Dale
Summary
Dedicated Program Support Assistant with over 18 years of experience in administrative support and data management. Reliable professional with a strong background in data analysis and reporting. Experienced in managing multiple priorities and enhancing operational processes to ensure timely access to resources and support for veterans.
Overview
18
18
years of professional experience
Work History
Program Support Assistant
Department of Veterans Affairs
Washington, DC
04.2008 - Current
- Facilitated coordination of veteran services and benefits to ensure timely access to essential resources and support.
- Executed data entry and documentation management to maintain compliance with established departmental procedures.
- Contributed to creation of comprehensive training resources for new employees, enhancing onboarding efficiency.
- Facilitated streamlined communication channels between departments to enhance information flow and collaboration.
- Mentored and trained junior staff on best practices, fostering a knowledgeable team environment.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Placing work orders for clinical equipment repairs.
- Entering Leaf requests for interior design team, key issuance, GPM clinical management , and travel.
- Issuance of PIV in USAccess.
- Entering EPAS for account privileges and modifications for staff.
- Served as a liaison between the program team and other departments, fostering strong working relationships and ensuring clear communication channels.
- Actively participated in training sessions to enhance professional skills that positively impacted job performance.
- Provided comprehensive administrative support for program management, contributing to its overall success.
- Reduced response time to external queries, establishing more efficient communication protocol.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with staff members
- Conducted onboarded process for incoming physicians
- Documented productivity of the surgical service and produced monthly graphic documentation of the productivity for each subsection of surgery.
- Created and managed all clinical applications, user instruction educational manuals in coordination with the clinical applications and administrative coordinators.
- Backup Timekeeper along with handling Secure messaging.
- Scheduling RTC appointments along with Low vision appointments for the department
Education
High School Diploma -
Duval High School
Lanham05-2000
Skills
- Customer service
- Administrative support
- Data analysis and reporting
- Records management
- Bookkeeping
- Appointment scheduling
- Project planning
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Multitasking Abilities
Timeline
Program Support Assistant
Department of Veterans Affairs
04.2008 - Current
High School Diploma -
Duval High School