Tiffany Hartlove
Prince Frederick
Summary
Accomplished professional with over 8 years of experience in the restaurant and hospitality industry, known for exceptional leadership, customer service, and operational management. Proven ability to lead teams, optimize workflows, and deliver high-quality service in fast-paced environments. Now seeking to transition into a new industry where my strong interpersonal skills, business acumen, and problem-solving abilities can support growth and innovation. Quick learner with a strong work ethic, ready to apply a decade of frontline experience to a long-term, impactful career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Banquet Server
Coopers Hawk Restaurant & Winery
Annapolis
07.2021 - Current
- Manage inventory of supplies used for banquets and replenish when necessary.
- Interact with guests to ensure satisfaction with their dining experience.
- Develop creative ideas for special events and themed buffets.
- Set up banquet areas according to event specifications, including tables, chairs, linens, and centerpieces.
- Ensure proper handling of payments from customers by collecting cash or credit card information accurately.
- Create detailed reports on the number of guests served, menu items consumed, expenses incurred.
- Demonstrate a strong knowledge of menu items, ingredients, preparation techniques, wine pairings.
- Handle customer complaints or concerns in an effective manner.
- Coordinate daily set-up and break down of banquet facilities as needed.
- Provide guidance and support to banquet servers throughout the duration of events.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Provided exceptional service to high volume of daily customers.
Front Desk Receptionist
Anchored Inn
Deale
06.2019 - 03.2020
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
- Maintained daily records of room availability and rates.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Assisted with room reservations, changes and cancellations.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Ensured that all safety protocols were followed at the front desk area.
- Managed cash drawer according to established accounting guidelines.
- Processed payments from customers for room charges and incidentals.
- Participated in monthly inventory counts to ensure accurate stock levels are maintained.
- Assisted guests with check-in and check-out procedures as needed.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Performed administrative duties such as filing documents, preparing correspondence.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
Server
Iron Rooster
Annapolis
02.2017 - 06.2019
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and confirmed complete orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Southern High School
Harwood, MD05-2014
Skills
- Inventory management
- Event coordination
- Menu development
- Payment processing
- Customer interaction
- Conflict resolution
- Team leadership
- Guest satisfaction
- Attention to detail
- Time management
- Stress tolerance
- Staff training and development
- Cash handling proficiency
- Effective time management
- Guest relations
- Cash handling
- POS
- Decision-making
- Guest needs analysis
- Exceptional communication
- Adaptability to change
Certification
- Scrum Master 11/2024-11/2026
- ServeSafe/Alcohol primary course 10/2/24-10/2/27
Timeline
Lead Banquet Server
Coopers Hawk Restaurant & Winery
07.2021 - Current
Front Desk Receptionist
Anchored Inn
06.2019 - 03.2020
Server
Iron Rooster
02.2017 - 06.2019
High School Diploma -
Southern High School