Tiffany Kelley
Oxon Hill
Summary
Dynamic individual with excellent communication skills, leadership skills and talent for navigating challenges with over 10 years experience in the Healthcare industry. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
Certified Medical Assistant
Capital Area Pediatrics
10.2023 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Business Office Manager/Certified Medical Assistant
Olde Towne OBGYN
12.2017 - 08.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Nursing Assistant
Manor Care Rehabilitation Center
09.2019 - 10.2022
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Transported patients between rooms and appointments or testing locations.
Registered Medical Assistant
UNITY HEALTH CARE INC.
11.2014 - 12.2017
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Assistant
Crawford-Green Cardiology
02.2012 - 04.2014
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Education
Associate of Science - Health Care Administration
Anne Arundel Community College
05-2027
No Degree - Certified Nursing Assistant
VMT Educational Center
Washington, DC03-2014
Medical Assistant Diploma - Medical Assistant
MedTech College
Washington06-2012
High School Diploma -
Suitland High
Suitland05-2005
Skills
- Insurance confirmation
- Inventory and supply management
- Medical records oversight
- Clinical applications
- HIPAA protocols
- Clinical documentation
- Vital sign monitoring
- Medical billing and coding
- Patient scheduling
- Telephone etiquette
- Injection administration
- Electronic health records
- Patient education
Timeline
Certified Medical Assistant
Capital Area Pediatrics
10.2023 - Current
Certified Nursing Assistant
Manor Care Rehabilitation Center
09.2019 - 10.2022
Business Office Manager/Certified Medical Assistant
Olde Towne OBGYN
12.2017 - 08.2023
Registered Medical Assistant
UNITY HEALTH CARE INC.
11.2014 - 12.2017
Medical Assistant
Crawford-Green Cardiology
02.2012 - 04.2014
Associate of Science - Health Care Administration
Anne Arundel Community College
No Degree - Certified Nursing Assistant
VMT Educational Center
Medical Assistant Diploma - Medical Assistant
MedTech College
High School Diploma -
Suitland High
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