Tiffany Martin
Ellicott City
Summary
Experienced Regional Property Manager & Real Estate Executive with expertise in multi-site portfolio management, HOA/condominium administration, and financial oversight. Over a decade of success in maximizing NOI, strategic budgeting, project management, and operational leadership across multifamily, condo, and investment properties. Adept at board relations, resident engagement, vendor negotiations, and process improvement, ensuring seamless property operations and long-term asset value growth.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Town Square Towers Condo Association
01.2025 - Current
- Oversee daily condominium operations, ensuring compliance with Board of Directors' policies
- Manage financial transactions, including check deposits, in-unit service billing, and vendor payments
- Supervise front desk operations, monitoring incident logs and ensuring seamless communication
- Coordinate move-in/out processes, scheduling and deposit handling to streamline resident transitions
- Work closely with vendors & contractors, scheduling maintenance, inspections, and unit access
- Administer facility reservations, overseeing fee collection and ensuring proper post-event inspections
- Distribute community communications, including email blasts, notices, and resident information updates
- Conduct weekly property inspections, identifying deficiencies and coordinating corrective action
Licensed Real Estate Agent
The Washington Realty Team
01.2022 - Current
- Advised property investors on acquisitions & asset performance strategies, leveraging real estate market expertise
- Led data-driven lead generation & marketing initiatives, expanding clientele and increasing property sales
- Specialize in investment real estate, acquisitions, and portfolio expansion
- Develop and execute market research and lead generation strategies to drive high-value transactions
Multi Site Property Manager
Murn Management Company
08.2023 - 01.2025
- Developed and implemented strategic marketing plans, utilizing market research, rent pricing analysis, and digital marketing campaigns to attract tenants and maximize lease renewals
- Reduced delinquency rates by 18% quarterly, enforcing proactive rent collection strategies, payment plans, and resident assistance programs to improve cash flow
- Optimized expense management, identifying cost-saving opportunities in maintenance contracts, vendor services, and capital expenditures to increase NOI
- Conducted financial reporting & analysis, preparing detailed ownership reports, budget forecasts, variance reports, and capital expenditure justifications to align with investment objectives
- Implement portfolio-wide marketing strategies, leveraging market analysis and pricing trends to increase revenue
- Drive operational cost reduction initiatives, improving NOI and expense management
- Analyze market conditions, financial reporting, and budget forecasts for ownership review and strategic planning
Property Manager
Greystar Management Services
01.2009 - 01.2022
- Managed 226-unit community, achieving 98.5% occupancy and increasing net rent by 15% during national pandemic
- Oversaw property financials, achieving NOI positive variance of 15%+ annually
- Led delinquency reduction strategies, decreasing unpaid rent by 34% post-pandemic
- Won 'Community of the Year' (2022) for exemplary operational and financial performance
Assistant Property Manager
Southern Management Corporation
01.2015 - 01.2019
- Oversaw 812-unit Class C portfolio, generating $980K+ in monthly revenue while maintaining 98.5% occupancy
- Managed a team of 40 employees, including security personnel, maintenance teams, and leasing staff
- Recognized with the 'Vice President of Property Management Excellence' Award for portfolio performance
Education
Associate of Arts - Business Management
Baltimore City Community College
Skills
- Condominium & HOA Operations
- Financial Planning
- Budgeting
- NOI Growth
- Board Relations
- Community Engagement
- Multi-Million-Dollar Capital Project Oversight
- Lease-Up
- Occupancy Maximization
- Vendor Management
- Maintenance Contract Management
- Resident Relations
- Conflict Resolution
Accomplishments
- "Community of the Year" – Greystar Management (2022)
- 100% Occupancy Award - Murn Management (2024)
- "Vice President of Property Management Excellence Award" – Southern Management Corporation.
- Led a $4M renovation project, enhancing property value and operational efficiency.
Awards
- Community of the Year, Greystar Management, 2022
- Vice President of Property Management Excellence Award, Southern Management Corporation
- Reduced delinquency rates by 34%, improving financial performance across multiple assets.
- Led a $4M renovation project, enhancing property value and operational efficiency.
- Optimized condo operations, ensuring seamless resident services, financial transparency, and compliance.
Key Skills And Expertise
- Condominium & HOA Operations
- Financial Planning, Budgeting & NOI Growth
- Board Relations & Community Engagement
- Multi-Million-Dollar Capital Project Oversight
- Lease-Up & Occupancy Maximization
- Vendor & Maintenance Contract Management
- Resident Relations & Conflict Resolution
Timeline
Assistant General Manager
Town Square Towers Condo Association
01.2025 - Current
Multi Site Property Manager
Murn Management Company
08.2023 - 01.2025
Licensed Real Estate Agent
The Washington Realty Team
01.2022 - Current
Assistant Property Manager
Southern Management Corporation
01.2015 - 01.2019
Property Manager
Greystar Management Services
01.2009 - 01.2022
Associate of Arts - Business Management
Baltimore City Community College
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