Tiffany Robinson
Upper Marlboro
Summary
As a dedicated professional administrative assistant, I support individuals, teams, and departments. Excellent organizational and communication skills with the ability to effectively interact with all levels of staff and customers. Can balance priorities, personally handle projects from conception to completion, work under pressure, and handle confidential or sensitive matters with discretion. Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
The Maryland National Park & Planning Commission
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Sr. Administrative Assistant
WMATA
12.2022 - 05.2024
- Analyzes and prepares confidential reports such as employee performance evaluations, personnel actions, and organizational changes
- Monitoring/controlling all phases of contracts
- Ensures proper care of sensitive documents, including following procedures for mailing, handling, transmitting, and communicating these documents
- Establishes, maintains, and oversees the filing system and records for the department to ensure compliance with Authority guidelines and best practices
- Manages databases to manipulate and prepare reports, spreadsheets, correspondence, agendas, SOP, and lists, and performs other administrative duties assigned
- Monitors, reviews, coordinates, and investigates passenger complaints and commendations; initiates and recommends resolutions as necessary
- Coordinates and oversees special projects
- Handles travel arrangements for managers in the department, providing administration of departmental travel budgets
- Meets deadlines for generating reports, letters, memoranda, and other assorted documents required to support the department
- Organize meeting minutes and plans for the department supervisor as well as organize company website
- Facilitate/Host the Bi-Weekly and Quarterly Departmental meetings
- Skilled in developing and implementing processes and procedures to facilitate organizational workflow
- Develop appropriate control systems and procedures to monitor expenses and ensure they do not exceed budgeted authorizations
Customer Service Representative Team Lead
Washington's Greengrocer
06.2021 - 01.2022
- Managed/Lead a team of customer service representatives, providing guidance and support to ensure quality customer service
- Handling a high volume of incoming calls
- Developed and implemented customer reports to ensure customer satisfaction
- Conducted regular meetings with team members to review customer service performance and to address customer service issues
- Analyzed customer service trends and performance metrics to identify areas of improvement and devise solutions
- Trained new customer service representatives on company policies, procedures, and customer service protocol
- Create spreadsheets, word documents, and PowerPoint for customers' sales reports
- Developed customer service initiatives to increase customer satisfaction and loyalty
- Monitored customer service calls to ensure accuracy and quality of customer interactions
- Resolved customer complaints and escalated issues to management when necessary
Administrative Assistant
The Maryland National Park & Planning Commission
12.2019 - 07.2021
- Greeted visitors and provided directions, information, and guidance
- Answered a multi-line phone system, quickly transferring callers to their desired department
- Maintained customers' records while adhering to strict HIPAA privacy requirements
- Exceptional organizational, problem-solving, and communication skills
- Scheduling appointments, meetings, and managing calendars
- Prepare written and statistical reports including spreadsheet compilations, purchase orders, and requisitions
- Coordinated bookkeeping activities in QuickBooks and Lawson
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
- Monitored premises, screened visitors, and updated logs
- Resolve complaints or refer the situation to the appropriate individual
- Assists with the preparation of correspondence, agendas, and lists and performs other administrative duties as assigned
Dedicated Aid
Prince Gorges County Public Schools
03.2017 - 11.2019
- Monitored and documented client progress and behavior
- Reviewed lesson material with students individually or in small groups
- Oversaw groups of students at school and off-site locations maintaining optimal safety and security
- Developed and implemented behavior management plans
- Participated in team meetings to discuss client care and progress
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
- Supported student learning objectives through personalized and small-group assistance
Guest Services/Administrative Assistant
NOVITEX
05.2015 - 03.2017
- Provided exceptional customer service to guests, serving as the first point of contact for all inquiries
- Assisted in the day-to-day operations of the front desk, including check-in/checkout, reservations, and answering phone calls
- Scheduled meetings, appointments, and travel arrangements for management
- Handled all administrative tasks, including filing, data entry, and creating reports
- Processed payments, invoices, and other financial documents
- Ensured that all guests were satisfied with their stay, resolving any issues quickly and efficiently
- Maintained a clean and organized work environment to ensure a professional atmosphere
- Interacted with organizational staff, executives, vendors, and visitors daily
- Oversaw fast-paced front desk operations and guests' needs at a busy facility
- Cross-trained existing employees to maximize team agility and performance
- Stored corporate documents, electric files, inventories, and reports
Office Assistant
Smith's Legal Services
10.2011 - 05.2015
- Answered incoming calls and emails, addressing customer inquiries in a timely and professional manner
- Handled filing and administrative duties
- Managed office supply inventory, ordering supplies as needed
- Created and maintained spreadsheets for tracking customer data
- Assisted with various projects and tasks as needed
- Monitored office equipment and troubleshooted minor technical issues
Education
In Business Administration -
Prince George's Community College
Largo, MDSkills
- Excellent customer service
- Ability to work in fast-paced environment
- Self-motivated
- Multitask
- Data entry
- Office Administration
- Detail-Oriented Approach
- Office management/Leadership skills
Personal Information
Title: Professional Administrative Assistant
Certification
Administrative Assistant
Timeline
Administrative Assistant II
The Maryland National Park & Planning Commission
05.2024 - Current
Sr. Administrative Assistant
WMATA
12.2022 - 05.2024
Customer Service Representative Team Lead
Washington's Greengrocer
06.2021 - 01.2022
Administrative Assistant
The Maryland National Park & Planning Commission
12.2019 - 07.2021
Dedicated Aid
Prince Gorges County Public Schools
03.2017 - 11.2019
Guest Services/Administrative Assistant
NOVITEX
05.2015 - 03.2017
Office Assistant
Smith's Legal Services
10.2011 - 05.2015
Administrative Assistant
In Business Administration -
Prince George's Community College
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