Tiffany Simmons
Reservation Clerk
Owings Mills,MD
Summary
To work in a reputed organization as an supervisor/ assistant manager, utilizing my 12+ years of transportation experience and skills to the fullest for the benefit of the organization and personal professional growth. Client-Oriented Reservation Clerk With Advanced-Level Reservation and Customer Service Skills. Proficient in Effectively Managing Daily Correspondences and Operational Tasks to Exceed Customers' Expectations and Expand Customer Base. Organized and Hardworking in trapeze 4.
Overview
13
13
years of professional experience
Work History
Reservation Clerk
Maryland Transit Administration MTA
Baltimore, Maryland
07.2012 - Current
- Communicated effectively with other departments to coordinate special requests or accommodations for clients.
- Streamlined the reservation process for efficiency, leading to faster response times for clients.
- Maintained strong relationships with clients, ensuring repeat business and ongoing growth.
- Managerial experience providing exemplary service to customers, ensuring that they receive the best type of experience within the MTA company.
- I deal with complicated client issues and placate irate customers. I perform supervisory tasks, such as monitoring agent performance, conducting training sessions, and providing guidance to other agents.
- I display exemplary communication skills, customer service skills, and people management skills.
- Receiving calls in a call center setting from ADA MTA Mobility based customers requesting trips to be booked utilizing Trapeze 4 specialized Para-transit Microsoft windows software.
- Respond to and resolve customers' concerns about their transportation rides requested.
- Schedule and routed the operators manifest within trapeze 4 software utilizing the system map to ensure that routes were cohesively routed within geological order and ensuring the overall on time performance of the route.
- Managerial skills Analyze, scan, save, and upload legal acknowledgment forms to contracted company, MJM, for Call-A-ride Services -Cross check Call-A -ride request forms with MTA Mobility's Database, Trapeze 4 to ensure all requests for Call-A-Ride services Process all requests for Call-A-Ride for MTA mobility customers
- Transportation experience in handling driver scheduling and dispatch logs
- Subscription team member purpose to accommodate customers who demand subscription trip services from week to week. Responsible for changing customers' requests such as time, date, and / or location using the trapeze 4 software. Also, complete the task of maintaining customer’s subscription request in a template base schedule to ensure that all customers requesting subscription service are scheduled to a route at the time requested. Ensure that routes are without any violation to customers' trips that would cause lateness.
Education
High School Diploma -
Baltimore City College
Baltimore, MD 05.2001 -
Skills
Data Entry Proficiency
Composed Problem-Solving
Timeline
Reservation Clerk
Maryland Transit Administration MTA
07.2012 - Current
High School Diploma -
Baltimore City College
05.2001 -
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