Tiffany Terry
Upper Marlboro
Summary
Dynamic administrative professional with extensive experience at the General Service Administration, excelling in customer service and communication. Proven ability to manage complex scheduling and maintain organized records. Proficient in EMR systems and HIPAA compliance, ensuring efficient operations and exceptional patient care. Recognized for enhancing team collaboration and streamlining processes.
Overview
15
15
years of professional experience
Work History
Administrative Building Operations Assistant
General Service Administration (GSA)
Washington
08.2021 - Current
- Manage front desk by providing any important information to all ATF staff members and colleagues. Handling phone calls, emails, and other forms of communication, both internal and external.
- Manage NCMMS Maximo Ticket system, receive and dispatch service calls to maintenance and contractors in detail, and transferring that information into the database.
- Track weekly conference rooms, analyze auditorium schedule for different services and schedule conference room requests. Meeting coordination, Prepare meeting agendas and take minutes for staff meetings.
- Prepares Orders for maintenance equipment, Review and track due dates and deadlines of credit card Payments, Invoices, all building projects, POP deadlines, building Inspections, and recording any new updated information into the system and project trackers.
- Managing multiple tasks, prioritizing effectively, and maintaining organized records.
- Correspond with HSPD-12 for contractors badge renewals. Assist with filling out building access forms, verifying and submitting to ATF for security, agency for approval.
Medical Receptionist
Central Maryland Nephrology
Greenbelt
05.2020 - 03.2021
- Greeted patients immediately upon their arrival and provided excellent customer service.
- Checked patients in verifying demographics and insurance, evaluated daily schedules to accommodate patient flow and minimize missed appointments. Collected co-pays and patient payments.
- Directed patients to proper exam, treatment room.
- Utilized electronic health record for tasks assigned. Completed referrals and authorizations as needed and performed other tasks as assigned.
Call Center Customer Service Representative
AppleOne
Arlington
10.2015 - 04.2020
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
- Professionally Analyzes problems and provides information/solutions.
- Receives and places follow-up telephone calls and e-mails to answer customer questions that are routine in nature.
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells.
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software.
- Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels.
Medical Receptionist / Behavioral Health
Walter Reed National Military Medical Center
Bethesda
11.2010 - 09.2014
- Assist doctors, therapist and patients and reinforce the instructions taught in the examination room, going over lessons and tests with patients, answering questions and engaging in problem solving activities.
- Interacted hands on with adults and children with Mental and physical disabilities taking part in extra curricular activities.
- Made sure patients were seen in a clean and Comfortable environment. Made sure that toys, play areas, seats, tables, and touchable items were sanitized after each appointment.
- Provided meals and snacks according to specific individual diet plan for each patient.
- Checked patients in and out and took notes of behavioral progress.
- Serve as a role model in following all school policies and procedures and reinforce compliance with classroom staff, help foster a cooperative classroom.
- Dispense medication if teacher is absent.
- Complete and prepare materials for students as instructed by teacher.
Education
High School Diploma -
Community Based Callroom
Lanham, MD08-2009
Skills
- Sales and customer service
- Phone etiquette
- Communication skills
- Typing proficiency
- Reception and front desk
- Food preparation and serving
- Medical records management
- Cash handling expertise
- QuickBooks proficiency
- CPT coding knowledge
- HIPAA compliance
- ICD-9 and ICD-10 familiarity
- System administration experience
- Patient care and monitoring
- Clerical and administrative skills
- EMR systems knowledge
- Insurance verification expertise
- Medical terminology proficiency
- Data entry accuracy
Timeline
Administrative Building Operations Assistant
General Service Administration (GSA)
08.2021 - Current
Medical Receptionist
Central Maryland Nephrology
05.2020 - 03.2021
Call Center Customer Service Representative
AppleOne
10.2015 - 04.2020
Medical Receptionist / Behavioral Health
Walter Reed National Military Medical Center
11.2010 - 09.2014
High School Diploma -
Community Based Callroom
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