Tiffany Tyler

•Managed day-to-day activities of patient and healthcare provider support requests across multiple communication channels (Fax, Chat, Email).

•Performed intake of cases and captured all relevant information in the Case Management system.

•Ensured timely and accurate processing of requests by reviewing source documentation.

•Escalated complex cases as necessary and managed data cleanup tasks.

•Coordinated patient case management through to completion, utilizing effective interpersonal skills.

•Maintained high-quality and productivity standards, adhering to company policies and Standard Operating Procedures (SOPs).

•Completed and accurately documented Adverse Events and Product Quality Complaints.

•Demonstrated effective communication and tele-management skills, routing calls to appropriate departments and displaying flexibility within the department.

•Answered inbound calls to facilitate reorders while delivering excellent customer service.

•Made outbound calls to schedule delivery and verify address information.

•Left voicemail messages for customers to schedule delivery if no answer.

•Updated insurance information as needed.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.