Tiffany Wood
Clarksburg
Summary
Friendly professional dedicated to providing exceptional service to clients through delivery of beauty services. Energetic professional with excellent skill and technique.
Overview
22
22
years of professional experience
Work History
Owner/Operator
STUDIO MONROE, LLC
Bethesda
01.2012 - 03.2025
- Built and operated business from the ground up, generating consistent referrals and repeat clientele.
- Cultivated relationships with new clients through referrals, enhancing client base and loyalty.
- Executed hair coloring, cutting, and styling for a diverse range of clients each day in a fast-paced environment.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Met with new clients and provided successful hair consultations detailing expectations for color, and style.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Applied color treatments including highlights, foils, and balayage.
- Recommended products based on individual client needs such as shampoos, conditioners and styling aids.
- Delivered tailored hair treatments for diverse hair types, ensuring client satisfaction and retention.
Hairstylist
SALON PRIVE
Bethesda
01.2007 - 01.2012
- Cultivated professional relationships with team members to enhance customer service experiences.
- Facilitated training as a Bumble & Bumble Network Educator, teaching employees and owners advanced techniques and effective customer service strategies.
- Delighted customers by delivering styles aligned with their diverse preferencesfrom edgy, trend-making looks to fresh, updated reinterpretations of classic hairstyles.
- Delivered quality hair services to women with an emphasis on the customer's total look.
- Built enduring client relationships and a thriving customer base of repeat and referral business.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
Senior Bankruptcy Verification Associate
JP MORGAN CHASE
Frederick
01.2003 - 01.2007
- Managed and trained staff, delegating tasks and establishing timelines. Oversaw bankruptcy retention investigations, collaborating with management to meet objectives.
- Surpassed retention goal by 10%, saving Chase Card Services Bank, $150,000 annually by eliminating need for added hiring.
- Participated on Board for creating, documenting and implementing departmental policies, procedures and legal navigation.
- Streamlined employee tracking by creating spreadsheets to enhance departmental processes.
- Worked as collections customer service representative, assisting clients with inquiries and payment arrangements.
Education
Paul Mitchell, The School
Tysons Corner, VAMontgomery College
Germantown, MDSkills
- Hair cutting
- Keratin treatments
- Product recommendations
- Appointment scheduling
- Sanitation
- Business management
- Brand knowledge
- Effective communication
- Active listening
- Customer engagement
Timeline
Owner/Operator
STUDIO MONROE, LLC
01.2012 - 03.2025
Hairstylist
SALON PRIVE
01.2007 - 01.2012
Senior Bankruptcy Verification Associate
JP MORGAN CHASE
01.2003 - 01.2007
Paul Mitchell, The School
Montgomery College