Tiloy Gilyard
Baltimore
Summary
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
DSW
10.2024 - 03.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Sales Floor Associate
DTLR
11.2023 - 05.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
Warehouse Worker
Amazon
02.2023 - 09.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Intern
Year-up Inc
10.2021 - 11.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Cook Shift Leader
Wingstop Restaurant
04.2021 - 09.2021
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Sales Floor Associate
Dicks Sporing Goods
03.2020 - 01.2021
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
Sales Floor Associate
Footlocker Inc
02.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Education
Mer
Electrical Engineering - Engineering
Baltimore City Community College
Baltimore, MD04-2026
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Certification
- CompTIA Project+ Certification – CompTIA.
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft Corporation.
- Autodesk Certified Professional (ACP)
- CompTIA Certification
- Salesforce Certified Administrator – Salesforce.
- AWS Certified Solutions Architect – Amazon Web Services.
Timeline
Shift Leader
DSW
10.2024 - 03.2025
Sales Floor Associate
DTLR
11.2023 - 05.2024
Warehouse Worker
Amazon
02.2023 - 09.2023
Intern
Year-up Inc
10.2021 - 11.2022
Cook Shift Leader
Wingstop Restaurant
04.2021 - 09.2021
Sales Floor Associate
Dicks Sporing Goods
03.2020 - 01.2021
Sales Floor Associate
Footlocker Inc
02.2019 - 11.2019
Mer
Electrical Engineering - Engineering
Baltimore City Community College
Similar Profiles
Evan PavlikEvan Pavlik
Retail Sales Associate at DSWRetail Sales Associate at DSW
Noemi ArteagaNoemi Arteaga
Customer Service Cashier at DSWCustomer Service Cashier at DSW
Wyatt JanicekWyatt Janicek
Sales Associate at DSWSales Associate at DSW