Timani Jackson
Germantown
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well organized, reliable and experienced in setting up displays, restocking shelves and supporting in store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
9
9
years of professional experience
Work History
Shopper
Whole Food Market
Gaithersburg
01.2025 - 04.2025
- Stocked shelves with new products and reorganized existing displays as necessary.
- Processed payments and returns accurately and promptly.
- Performed daily maintenance tasks such as dusting shelves and sweeping floors.
- Ensured compliance with safety protocols while handling large volumes of merchandise.
- Assisted colleagues in completing assigned tasks in a timely manner.
- Tracked inventory levels to ensure adequate stock availability for shoppers.
Shift Manager
Potbelly's Sandwich Shop
Germantown
11.2021 - 12.2024
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Monitored inventory levels and placed orders for supplies as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Inspected work areas regularly for cleanliness and organization standards.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Responded quickly and effectively to emergency situations as they arose.
Server
Longhorn Steakhouse
Germantown
12.2019 - 09.2021
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
Bayhost
Top Golf
Germantown
12.2018 - 11.2019
- Answered incoming calls from guests with questions regarding available services or amenities.
- Provided concierge services such as making dinner reservations and providing directions.
- Managed employee time cards ensuring accuracy of hours worked by each staff member.
- Greeted customers and provided them with information about the resort's amenities.
- Maintained a clean and orderly lobby area, ensuring all magazines were stocked neatly on the tables.
- Ensured compliance with all safety regulations including fire safety codes and procedures.
Crew Member
Chipotle
Damascus
04.2017 - 10.2018
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained an organized work area to ensure efficient operations.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Crew Member
McDonald's
Damascus
06.2016 - 03.2017
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained an organized work area to ensure efficient operations.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Restocked kitchen supplies including food products and utensils.
Education
High School Diploma -
Damascus High School
Damascus, MD06-2019
Skills
- Inventory management
- Visual merchandising
- Cash handling
- Customer service
- Order processing
- Conflict resolution
- Problem solving
- Customer feedback analysis
- Upselling strategies
- Strong work ethic
Languages
American sign language
Professional
Timeline
Shopper
Whole Food Market
01.2025 - 04.2025
Shift Manager
Potbelly's Sandwich Shop
11.2021 - 12.2024
Server
Longhorn Steakhouse
12.2019 - 09.2021
Bayhost
Top Golf
12.2018 - 11.2019
Crew Member
Chipotle
04.2017 - 10.2018
Crew Member
McDonald's
06.2016 - 03.2017
High School Diploma -
Damascus High School