Timiera Campbell
Aberdeen
Summary
Meticulous Customer Service Professional with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Multi-disciplinary experience highlights solid Computer Processing Expertise tested by 8 years of success in client and personal relations. Additional aptitudes include precise time management, effective event planning and thriving in both in-person & remote work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Representative
The Marriott at Ripken Stadium
04.2024 - Current
- Greeting guests, answering inquiries, processing payments, & addressing guest complaints or requests
- Coordinating with housekeeping, managing room keys, & maintaining accurate records
- Providing excellent customer service while managing hotel software in a fast-paced environment
- Participating in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhancing guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
Chemical Laboratory Technician
Coastal Gulf & International Inc.
08.2022 - 11.2023
- Conducted, compiled, and interpreted results of chemical testing processes within a 1% of repeatability
- Set up, operated and maintained laboratory equipment as well as preparing chemical solutions daily
- Communicated professionally and efficiently with contracted clientele through both official company email and phone calls
- Ensured that exact safety procedures and scientific methods were followed by every team member, giving support when needed
- Adhered to strict documenting procedures and receipt taking to ensure all records were stored in an organized, easily accessible manner
- Tested titration of chemical tanks in production line to check for ideal pH and other chemical levels and balance ratios.
- Identified opportunities for process improvements, leading to increased accuracy in experimental results and reduced waste of resources.
Patient Service Representative (Medical Receptionist)
Aspen Dental
12.2021 - 08.2022
- Scheduled, checked in and processed patient intake forms
- Multi-tasked call flow while assisting patients in the office with questions/concerns
- Called in patient prescriptions, faxed medical release and referral forms
- Worked diligently and professionally with office manager, doctors, and dental assistants to provide thoughtful in-depth care to patients
- Organized daily tasks into a manageable workflow
- Took payments and completed daily bank deposits
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Remote Customer Service & Sales Representative
Victoria's Secret
11.2020 - 08.2022
- Assisted customers with ordering, sizing, checking availability and navigating the Victoria's Secret website
- Enthusiastically took incoming calls, emails or chats from customers regarding lost packages, exchanges/returns, shipping information, billing and all other inquires
- Used consideration to make effective recommendations to customers for adding items to cart/purchase
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Exceeded in customer satisfaction metrics by managing an independent, remote work space
Assistant Youth Program Director
Y.M.C.A Of Huntington, WV
05.2020 - 12.2021
- Assisted the Youth Program director in duties of creating and managing community based programs, organizing sporting/social events, and connecting with local youth/families to build a sincere mentor relationship
- Established/maintained quality connections with nonprofit based organizations/community leaders that are charitable to the organization
- Maintaining brand identity and voice while posting on the company's various social media accounts
- Tracking trends related to each specific program and using this information to create more successful endeavors
- Trained and supervised a team of support staff, fostering a positive work environment for all employees.
- Enhanced youth program outcomes by implementing creative and engaging activities.
Technical Support Representative
Ibex Global
02.2018 - 05.2020
- Solved customer technical support issues regarding internet, phone and cable connectivity
- Utilized available resources to appropriately identify issues and/or escalate problem to supervisors in a professional manner
- Meticulous note taking while resolving customer upset in a sincere and understanding tone
- Excelled in receiving consistently exemplary customer metrics and surveys
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Associate of Applied Science - Biotechnology
Harford Community College
Bel Air, MD12-2027
General Studies Degree -
Potomac State College of WVU
Keyser, WV01.2018
High School Diploma -
South Charleston High School
South Charleston, WV05.2016
Skills
- Customer Service
- Computer Processing
- Problem-solving skills
- Time management
- Conflict management
- Oral and written communications
- Credit and cash payments
- Team building
- Safety and security procedures
- Office management
- Hospitality service expertise
- POS systems
Certification
Chemical Laboratory Technician Certification, Coastal Gulf & International, 09/01/23, 09/01/25
Pronouns
She/Her
Languages
English
Native or Bilingual
Korean
Limited Working
Italian
Elementary
Timeline
Front Desk Representative
The Marriott at Ripken Stadium
04.2024 - Current
Chemical Laboratory Technician
Coastal Gulf & International Inc.
08.2022 - 11.2023
Patient Service Representative (Medical Receptionist)
Aspen Dental
12.2021 - 08.2022
Remote Customer Service & Sales Representative
Victoria's Secret
11.2020 - 08.2022
Assistant Youth Program Director
Y.M.C.A Of Huntington, WV
05.2020 - 12.2021
Technical Support Representative
Ibex Global
02.2018 - 05.2020
Associate of Applied Science - Biotechnology
Harford Community College
General Studies Degree -
Potomac State College of WVU
High School Diploma -
South Charleston High School
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