Timothy S. Cornell
Sparrows Point
Summary
Resilient and adaptable leader with strong strategic decision-making skills seeking an opportunity to administer and deliver solutions to real customer problems
Overview
20
20
years of professional experience
Work History
Territory Manager
Jacent Strategic Merchandising
Huntingdon Valley, PA
10.2020 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing customer relationships.
OPERATIONS AND ASSET PROTECTION BUSINESS PARTNER
Macy’s Corporation
White Marsh, Maryland
10.2018 - Current
- Manage all payroll/non-payroll expense; directly responsible for EBIT%, responsible for P&L
- Drive overall store scorecard results by focusing efforts on the following tactics: shopping environment, pricing and signing, workload planning; Profit: staffing and weekend compliance, logistics, shortage and safety
- Direct the receiving and processing of all merchandise receipts; ensure back of house standards are maintained in multiple stores
- Develop floor plans for lease business models
- Correspond with all vendors for project related work
- Analyze store shortage and implement reduction
- Manage staffing working with the staffing group and ensure adherence to the daily staffing plan
- Ensure that all procedures, policies, exposure standards and shortage awareness are thoroughly understood by the store team including all executives and associates
- Hold weekly meetings to develop planning strategies for the senior executive management team
- Clearly communicate store and company objectives so both executives and associates are well informed
- Direct total store facilities maintenance; create a safe and clean environment for both customers and associates
- Manage supply budgets and supply chain process for more multiple stores
- Initiate and implement shortage and safety programs, conduct safety audits, and train on safety best practices
- Monitor staffing and payroll allocations, and create reconciliation plans daily to budget payroll
- Create a positive, inclusive work environment focusing on internal and external customer service and safety
- Address associate concerns in a reasonable and fair manner, consistent with the values expected by the Company
- Monitor and address performance issues on a timely basis; administer responsibility based performance as needed
- Utilize review process as a tool for associate talent development, promotion and advancement
- Lead associates in support of community service opportunities
- Operations
- Sales
- Development
- Training
- Human-Resources
- People
STORE MANAGER
LUXOTTICA
Hanover, Maryland
10.2017 - 10.2018
- Set clear expectations that the store and Team Members be guest ready at all times
- Orchestrated the flow on the floor
- Worked with Team Members to develop clear action plans for immediate and future development
- Delivered clear motivating and developmental feedback in a timely manner
- Created a culture of being Simple, Fun and In-style.
- Completed annual performance reviews along with monthly coaching conversations with all Team Members.
- Identified areas of opportunity and created action plans for improvement.
- Recruited the highest caliber talent / maintained a bench of potential applicants
- Created schedules taking into account business trends, forecast and host traffic.
- Owned the business and adjusted schedules as necessary to meet business need.
STORE MANAGER
CVS HEALTH
Baltimore, Maryland
08.2016 - 10.2017
- Developed business strategies to increase basket size, expand store traffic and optimize profitability
- Met sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensured high levels of customers satisfaction through excellent service
- Completed store administration and ensured compliance with policies and procedures
- Maintained outstanding store condition and visual merchandising standards
- Reported on buying trends, customer needs, and profits
- Proposed innovative ideas to increase market share
- Conducted personnel performance appraisals to assess training needs and build career paths
- Mitigated all issues that arose from staff and/or customers (complaints, grievances etc)
- Completed payroll weekly.
- Ensured all operating policies and procedures were followed at the highest level to include merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions.
- Ensured accurate completion of all sales transactions, and utilization of all sales strategies and resources.
LOGISTICS MANAGER
Macy’s Corporation
Baltimore, Maryland
09.2012 - 07.2016
- Oversaw logistical and technological processes to control product quality, inventory levels, timing, and expenses
- Facilitate the start to finish process of unloading trucks from distribution centers, pushing merchandise to the floor, and training teams on proper placement of merchandise
- Ensure executive team leaders and logistics team leaders understand replenishment and backroom best practices and follow up with team when needed
- Ensured teams are following proper presentation guidelines when merchandising
- Coordinated with the facilities team to partner with vendors/contractors needed for the general upkeep of the store
- Followed up on work orders to ensure safety and cleanliness policies are kept up to standards according to the Maintenance Standards Reference Guide
- Managed price change team to mark down merchandise through a scan and ticket system to place in the back room or ship back to the distribution center
- Sustain the reverse logistics process by handling environmentally sensitive items and disposing and recycling of food and packaging of merchandise according to standards
- Analyzed fulfillment reports reviewing buy online pick up in store and shippable fulfillment metrics to drive improvement with ship on time %
- Ensured team members communicated and negotiated with vendors to drive results
ACCOUNTS REGIONAL MANAGER (Northeast Region)
Electrolux Major Appliances North America
Maryland, D.C, Virginia
08.2005 - 09.2012
- Managed 48 stores in the Northeast Region, accounting for sales over $20M
- Improved sales performance YoY by 18% increasing gross margin in Northeast Region
- Served as a consultant to trade customers
- Facilitated and lead multiple regional and local product trainings
- Analyzed data to identify sales trends and developed actionable solutions to drive sustainable change
- Awarded National and Regional Account Manager in 2007
- Leveraged influential power to drive regional improvement decreasing shortage by 1% YoY
Education
Associates Degree Graduate - Business Administration
Community College of Baltimore County
05.2004
Skills
- Supply Chain Management
- Leadership Development
- Process Improvement
- Omni Channel
- Asset Protection
Timeline
Territory Manager
Jacent Strategic Merchandising
10.2020 - Current
OPERATIONS AND ASSET PROTECTION BUSINESS PARTNER
Macy’s Corporation
10.2018 - Current
STORE MANAGER
LUXOTTICA
10.2017 - 10.2018
STORE MANAGER
CVS HEALTH
08.2016 - 10.2017
LOGISTICS MANAGER
Macy’s Corporation
09.2012 - 07.2016
ACCOUNTS REGIONAL MANAGER (Northeast Region)
Electrolux Major Appliances North America
08.2005 - 09.2012
Associates Degree Graduate - Business Administration
Community College of Baltimore County