Timothy Morataya
Laurel
Summary
Detail-oriented professional with over 5 years of experience in administrative and customer service roles. Highly proficient in Microsoft Office Suite, internal document processing systems, and navigating complex databases. Demonstrated ability to manage sensitive information, support high-volume operations, and provide excellent client service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Document Match Clerk
Livanta LLC
11.2021 - 07.2025
- Prepared and verified all incoming mail for digital processing
- Logged and organized documentation using Mailroom Compass
- Used QMARS and CMS to accurately match appeal documentation
- Generated and mailed formal letters to beneficiaries and providers
- Transferred case data between internal and government platforms
- Utilized Microsoft Word and Excel for tracking and record-keeping tasks
Patient Service Representative
Livanta LLC
03.2021 - 09.2021
- Communicated with beneficiaries while simultaneously managing databases
- Resolved inquiries under pressure, using discretion and empathy
- Navigated multiple software systems to locate case details quickly
- Maintained professionalism and data integrity during high-stress calls
Document Match Clerk
Livanta LLC
03.2020 - 03.2021
- Same duties as above, with focus on accuracy and compliance
- Consistently met daily productivity goals while upholding quality standards
Restaurant Team Captain
Chick-fil-A
11.2016 - 03.2020
- Led team operations in a fast-paced customer service setting
- Purchased inventory and ensured inventory for the store was properly stocked
- Trained new team members and ensured adherence to safety standards
- Maintained clear communication with team and management
Education
High School Diploma -
Long Reach High School
Columbia06-2015
Associate of Arts - General Studies
Howard Community College
Columbia, MDSkills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Advanced computer proficiency (data entry, file management, shared drives)
- Internal systems: CMS, QMARS, CW, AWS, Mailroom Compass
- Familiar with medical terminology and government healthcare databases
Languages
English
Native or Bilingual
Timeline
Document Match Clerk
Livanta LLC
11.2021 - 07.2025
Patient Service Representative
Livanta LLC
03.2021 - 09.2021
Document Match Clerk
Livanta LLC
03.2020 - 03.2021
Restaurant Team Captain
Chick-fil-A
11.2016 - 03.2020
High School Diploma -
Long Reach High School
Associate of Arts - General Studies
Howard Community College
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