Timothy Rodgers
FINANCIAL SERVICES BUSINESS DEVELOPMENT LEADER
Havre De Grace
Summary
Consistent success in leading and delivering business results to enable continued growth - Accomplished cross-functional Business Development Leader with an extensive and successful career creating, optimizing, and enhancing teams, services, and processes for delivering strong performance results in the Financial Services industry. Change agent recognized for enhancing collaboration between leadership, business partners, and teams to achieve strategic objectives across dynamic business environments. Articulation of relationship management strengths in analyzing needs, understanding and communicating strategies, managing impacts, and delivering results. Recognized for a proven ability to deliver key messages to teams, present to senior executives as needed, and communicate effectively with individual and institutional clients.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Managing Director, Retirement Solutions
TIAA
11.2022 - 03.2025
- As Market Leader, oversaw the general management of all aspects of our institutional relationships in the states of DE, MD, DC, VA, WVA for 82 institutional clients with $48.2B in assets. Led, coached and developed an integrated, cross-functional team of Relationship Managers and Client Services Managers ensuring strategic business plans were developed and executed successfully in support of client needs and business goals.
- Partnered and collaborated with business partners to educate and coach the team on various in-plan and out-of-plan products and services such as custom default, in plan managed account services, plan enhancement auto services, ensuring consistent messaging and delivery to entire client base while focusing on continuous improvement.
- Partnered and collaborated with business partners delivering lifetime income solutions to my territory and national client base institutions and their employees enhancing our business service.
- Consistently top quartile national ranked team.
Managing Director, Client Relationships
TIAA
11.2020 - 11.2022
- Market Leader with management oversight for leading all aspects of the individual and institutional relationships in the states of DE, MD, DC, Northern VA. Led, coached and developed an integrated, cross-functional team of 81 team members (Wealth Management Advisors, Financial Consultants, Relationship Managers, Client Relationship Consultants, Client Services Managers, and Admin Assistants) ensuring growth strategy was implemented effectively to support client needs and business goals.
- Fulfilled the supervisory function as the Business Office Manager (BOM) assisting with ensuring the team met regulatory and compliance requirements for delivering advice, utilizing executive reporting to track progress.
- Partnered with and leveraged business partners to educate and coach the team on various in-plan and out-of-plan products including Lifetime Income solutions, Managed Accounts, Life Insurance, Banking, Pension, and Brokerage.
- Ensured appropriate compliance oversight through observations, documentation, and coaching by testing various processes regularly.
Managing Director, Institutional Retirement
TIAA
11.2016 - 11.2020
- Provided strategic leadership for a team of 8 Relationship Managers, 17 Financial Consultants, and 7 Client Services Managers in delivering solutions to support our institutional relationships in the states of MD, DC, Northern VA.
- Provided leadership to cross-functional teams developing and executing on strategic plans for 135 institutional clients with $68B in plan assets.
- Managed territory budget and expenses of approximately $6.3 million dollars with a focus on business management.
- Led a team of Financial Consultants to #1 ranking, successfully achieving and exceeding annual sales goals, identifying new opportunities for growth.
Director Institutional Relationships
TIAA
12.2015 - 11.2016
- Led team of 6 Midwest Great Lakes based (MI/OH/IN) Relationship Managers, 122 plan sponsors with $54b in plan assets. Provided strategic leadership and coaching related to team member development. Track record of success achieving regional retention, business development, and client satisfaction metrics based upon corporate goals. Enhanced executive level relationships with plan sponsor key influencers, the external consultant community, and internal / cross-organizational business partners.
- Maintained 100% client retention rate.
- Increased regional Service Delivery Team Survey scores from 92.5% in 2015 to 95% in 2016.
- Instituted a monthly program titled the Consultant Series that formally introduced the Central, Midwest, and Select teams to a new consultant organization each month. This resulted in formal introductions with CBIZ, Plan Pilot, PK Financial, Sageview Advisory, SHA Retirement Group, Strategic Retirement Partners, and White Oak Advisors.
Sr. Relationship Manager, Healthcare Segment
TIAA-CREF
10.2011 - 12.2015
- Served as the primary contact for the largest Philadelphia, PA based healthcare institutional relationships. Successfully led the internal service team in strengthening the company's overall relationship with key decision making staff and/or gatekeepers. Coordinated all aspects of strategic alliances, senior management relationships, revenue sharing programs, investment capability, and investment performance discussions.
- Managed a $4.9b book of healthcare based TIAA-CREF retirement plan clients.
- Maintained a 100% client retention rate.
- Successfully negotiated Jefferson to become a SRK client of TIAA-CREF effective November 1, 2012. A total of $445.3m in assets moved to the TIAA-CREF platform. Mapped $250m in plan assets from the Vanguard Index Lifecycle funds into TIAA-CREF Lifecycle Index funds.
- Successfully negotiated RFP re-bid wins in 2014 with Wake Forest Baptist Medical Center ($1.7b), Temple University Health System ($880m), and Millcreek Health System ($52m). SRK wins with the University of Delaware ($1.2b), Jefferson Health ($485m).
- Created an annual Philadelphia Based Client Leadership Roundtable event that was held 2012-2015.
- Placed with executive staff including the Chairman in internal diversity and inclusion discussions related to advancing TIAA-CREF’s corporate diversity policies and practices.
Managing Director
Fidelity Investments
08.2005 - 10.2011
- Developed and advanced employer-sponsored business relationships by partnering with C suite executives. Delivered integrated product solutions and services to tax exempt organizations including higher education, healthcare, and associations in Maryland, Pennsylvania, Virginia, and Washington DC. Provided strategic investment management, communication and education, record keeping, and consulting services based on plan attributes and client focus. Ensured fiduciary responsibility by staying current on regulations that impact employee benefit plan governance and discretion. Managed client P&L by increasing asset transfers, plan cash flow, and maximizing efficient plan operations. Managed 9 internal service team members to ensure overall client satisfaction as well as partnered with Account Executives to facilitate growth opportunities.
- Managed a $3.6b book of non-profit qualified, non-qualified, and defined benefit plan assets.
- Recipient of the Fidelity Paramount Award for highest overall Customer Satisfaction and Loyalty scores.
- Maintained a 100% client retention rate.
Product and Service Consultant
Product and Service Consultant
12.2003 - 08.2005
- Functioned as a Fidelity liaison for not-for-profit sales leads requiring benefit outsourcing services.
- Coordinated the sales process including RFP response, investment selection, sales finals, and site visits.
Sr. Project Manager
Sr. Project Manager
03.2000 - 12.2003
- Led for-profit implementation and corporate action retirement plan projects. Provided strategic and consultative services to retirement plan clients while ensuring that agreed upon timeframes were adhered to throughout the life cycle of the project.
Various Experience
The Vanguard Group
01.1988 - 02.2000
- Fixed Income Municipal LT Trader; Conversion Specialist; Participant Services Associate; Project Specialist; Assistant Supervisor Client Services; Client Services Representative
Education
MBA -
Eastern University
St Davids, PABachelor of Science - Mass Communications
Norfolk State University
Norfolk, VAAssociate of Applied Arts - Broadcasting
Williamsport Area Community College
Williamsport, PA 05.2001 -
Skills
- Team Leadership Key Executive Stakeholder Collaboration Business Development Relationship Management
- Customer Service Coaching Business Analysis Strategic Planning
Certification
FINRA Series 6, 7, 24, 26, 63, & 66 | Life Insurance License: MD | Accredited Investment Fiduciary designation (AIF)
SELECT STRENGTHS
- Leading Strategic Initiatives to Strengthen Growth and Retention | Sales and Operational Performance
- Leveraging Key Business Metrics and Analytics to Enhance Decision Making
- Building Key Relationships with Clients, Business Partners, and Business Leaders to Achieve Results
EDUCATION AND PROFESSIONAL DEVELOPMENT
TIAA Accelerated Leadership Program | Fellow - The Partnership Diversity Leadership Program, Boston MA
Timeline
Managing Director, Retirement Solutions
TIAA
11.2022 - 03.2025
Managing Director, Client Relationships
TIAA
11.2020 - 11.2022
Managing Director, Institutional Retirement
TIAA
11.2016 - 11.2020
Director Institutional Relationships
TIAA
12.2015 - 11.2016
Sr. Relationship Manager, Healthcare Segment
TIAA-CREF
10.2011 - 12.2015
Managing Director
Fidelity Investments
08.2005 - 10.2011
Product and Service Consultant
Product and Service Consultant
12.2003 - 08.2005
Associate of Applied Arts - Broadcasting
Williamsport Area Community College
05.2001 -
Sr. Project Manager
Sr. Project Manager
03.2000 - 12.2003
Various Experience
The Vanguard Group
01.1988 - 02.2000
Bachelor of Science - Mass Communications
Norfolk State University
MBA -
Eastern University
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