Timothy Troutner
Annapolis,Maryland
Summary
Dynamic Account Manager with a proven track record at Parking Management Company, excelling in client relations and account growth. Leveraged teamwork and collaboration to enhance service delivery, while implementing strategic initiatives that improved client satisfaction. Skilled in maintaining accurate account records and conducting market research to identify new opportunities.
Overview
40
40
years of professional experience
Work History
Account Manager
Parking Management Company
01.2019 - Current
- Supported client communications, ensuring timely responses to inquiries and service requests.
- Assisted in managing account records, maintaining accuracy and organization of client information.
- Collaborated with cross-functional teams to facilitate project completion and enhance client satisfaction.
- Conducted research on market trends to identify potential opportunities for account growth.
Guest Service Manager
Towne Park
02.1999 - 03.2018
- Managed guest inquiries and resolved issues to enhance overall satisfaction.
- Trained and mentored staff on customer service standards and best practices.
- Developed and implemented operational procedures to improve service efficiency.
- Monitored performance metrics to ensure consistent service delivery across teams.
Restaurant Manager
Eastport Clipper
05.1993 - 03.1999
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory control, optimizing supply chain processes to reduce waste.
- Led staff training programs to enhance service quality and operational efficiency.
- Developed and implemented marketing strategies to increase customer engagement and retention.
Restaurant Manager
Davis Pub
04.1989 - 01.1991
Combat Medic
US Army
03.1986 - 03.1989
- Administered emergency medical care in combat and non-combat situations, ensuring patient stabilization.
- Collaborated with multidisciplinary teams to implement effective treatment plans for injured personnel.
- Trained and mentored junior medics in advanced life support techniques and tactical field care procedures.
- Conducted thorough assessments of injuries and illnesses, prioritizing care based on urgency and severity.
Education
No Degree - General Studies
Anne Arundel Community College
Arnold, MDSkills
- Client account management
- Client support
- Effective team collaboration
- Customer relationship management
Accomplishments
District MVP for Towne Park
Timeline
Account Manager
Parking Management Company
01.2019 - Current
Guest Service Manager
Towne Park
02.1999 - 03.2018
Restaurant Manager
Eastport Clipper
05.1993 - 03.1999
Restaurant Manager
Davis Pub
04.1989 - 01.1991
Combat Medic
US Army
03.1986 - 03.1989
No Degree - General Studies
Anne Arundel Community College