TINA MCCOY-ALEXANDER
Waldorf
Summary
Position as a manager, or a comparable position, that will utilize years of progressive, managerial experience. Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical with proven ability to build strategic partnerships, advocate for clients and advance change for communities in need. Highly skilled program management professional with strong organizational and administrative abilities. Demonstrated expertise in supporting project coordination, managing schedules, and handling communications. Proven track record in team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results.
Overview
9
9
years of professional experience
Work History
Management and Program Assistant
Transportation Security Administration, TSA
12.2010 - 12.2012
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of [Type] program and associated activities.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Assisted in development of strategic plans, aligning program goals with organizational objectives.
- Streamlined administrative processes, significantly reducing paperwork turnaround time.
- Strengthened relationships with stakeholders through regular, effective communication and timely updates on program progress.
- Supported creation of impactful program reports, highlighting successes and areas for improvement to stakeholders.
- Fostered collaborative environment by facilitating team meetings that encouraged open dialogue and shared problem-solving.
Social Worker Assistant
Arlington Mental Health Center
12.2009 - 12.2010
- Provided case management and advocacy for assigned service members, and their family members
- Included acting as liaison between service members and their commands
- Perform case management duties, in collaboration with Clinical Case Managers and Family Advocacy Program Manager
- Complete required documentation, including all required reports for clients according to FAP standards
- Maintain documentation of contacts with community resources, service members and family members
- Intervene in crisis, utilizing approved crisis intervention strategies
- Pursue professional growth by making use of professional development opportunities
- Ensure daily routine and program design are being followed and all paperwork is completed accurately
- Assess client work and living situations; provides information and advice to clients on available programs and services
- Facilitate staff meetings, workshops and in-service training as required
- Monitor client attendance with clinical provider appointments and various other rehabilitative treatment sources such as group therapy and prevention /education classes
Unity Health Care
07.2008 - 12.2009
- Maintained and fostered positive working relationship with installation leadership and partners such as D.C
- Conducted dynamic and enjoyable training in relationship and Self-Esteem building for both clients and their family members
- Cultivated and nurtured positive, productive relationships with clients, families, health team members, and community providers to promote effective coordination of resources
- Advocated on behalf of patient’s service and billing, ensured protection of patient's health, safety, and rights
- Provided one-to-one counseling; facilitated 1 therapy group for HIV clients, (10 members)
- Developed treatment plans, communicated initiatives to interdisciplinary team, and evaluated effectiveness of treatment
- Performed psychosocial assessments, clients’ evaluations, coordinated intake processes, and provided case management for court-referred clients
- Conducted individual therapy sessions and provided case management for clients with chronic mental illness, ensuring clients maintain active relationship with Mental Health Providers
- Handled all aspects of community planning and case management including updating clinical records, complying to licensing requirements, and evaluating clients progress levels
- Played a key role in developing behavioral strategies and participating in therapeutic activities based on client’s needs
- Monitored therapeutic crisis intervention strategies and short-term counseling sessions
Substance Abuse Counselor
Patuxent Naval Hospital
07.2003 - 03.2008
- Maintained detailed case documentation and case management
- Provided service intake for clients in need of medical services, housing, and transportation by networking with available community resources
- Counseled clients on dangers of illicit drug use in the military
- Ensured that all outside meetings and support groups are attended as mandated by Substance abuse program
- Maintained up to 40 clients on Case Management Load
- Maintained Case Management progress notes on all clients
- Followed all applicable policies and procedures as within job description
- Provided on-site substance Abuse Classes to offenders on a weekly basis
Education
Master's Degree - Health Services Administration
Strayer University
05.2011
Bachelor of Science - Psychology
Saint Augustine's College
05.1983
Skills
- Case Coordination
- Referrals and networking
- Crisis Intervention
- Sexual Assault Victim Counseling
Timeline
Management and Program Assistant
Transportation Security Administration, TSA
12.2010 - 12.2012
Social Worker Assistant
Arlington Mental Health Center
12.2009 - 12.2010
Unity Health Care
07.2008 - 12.2009
Substance Abuse Counselor
Patuxent Naval Hospital
07.2003 - 03.2008
Bachelor of Science - Psychology
Saint Augustine's College
Master's Degree - Health Services Administration
Strayer University
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