Tionna Powell
Halethorpe
Summary
Methodical Recertification Specialist recognized for high productivity and efficient task completion. Possess specialized skills in regulatory compliance, document management, and customer service. Excel in problem-solving, communication, and time management, ensuring seamless recertification processes.
Seasoned Recertification Specialist with comprehensive background in handling tenant income recertification and subsidy calculations. Notable strengths include mastery of HUD regulations, keen attention to accuracy, and ability to manage high-volume workload effectively. Proven track record in improving operational efficiency through strategic processes and maintaining compliance throughout tenure. Focused on mitigating risk, ensuring tenant eligibility, and providing exceptional customer service.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Recertification Specialist/Apartment Leasing Agent
The Michaels Organization
Halethorpe
07.2025 - Current
- Reviewed recertification documents for compliance with company standards.
- Coordinated with team members to ensure timely processing of applications.
- Maintained accurate records in the tracking system for recertification statuses.
- Assisted applicants by providing guidance on required documentation steps.
- Assisted prospective tenants in touring available properties and answering inquiries.
- Maintained accurate records of leasing applications and tenant communications.
- Coordinated lease signings and collected required documentation from tenants.
- Facilitated communication between tenants and property management to address concerns.
- Updated property listings on websites and social media platforms for visibility.
- Conducted market research to understand local rental trends and pricing strategies.
- Organized community events to promote tenant engagement and satisfaction initiatives.
- Collaborated with maintenance staff to ensure timely resolution of repair requests.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Leasing Consultant
Career strategies
Halethorpe
05.2025 - 07.2025
- Assisted prospective tenants in touring available properties and answering inquiries.
- Maintained accurate records of leasing applications and tenant communications.
- Coordinated lease signings and collected required documentation from tenants.
- Updated property listings on websites and social media platforms for visibility.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Leasing Consultant
Inter solutions
Halethorpe
01.2024 - 05.2025
- Assisted prospective tenants in touring available properties and answering inquiries.
- Maintained accurate records of leasing applications and tenant communications.
- Coordinated lease signings and collected required documentation from tenants.
- Facilitated communication between tenants and property management to address concerns.
- Updated property listings on websites and social media platforms for visibility.
- Organized community events to promote tenant engagement and satisfaction initiatives.
- Collaborated with maintenance staff to ensure timely resolution of repair requests.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Checked rental eligibility by following company's verification process.
- Marketed property to prospective tenants by giving tours and pointing out key features.
Certified Medication Technician
Cared with Love LLC
Halethorpe
01.2022 - 01.2024
- Administered medications to patients following prescribed schedules and protocols.
- Monitored patient responses to medications and reported concerns to nursing staff.
- Maintained accurate medication records and documentation for compliance.
- Assisted with daily living activities, ensuring patient comfort and safety.
- Educated patients on medication usage and potential side effects.
- Collaborated with healthcare team to optimize patient care plans.
- Organized and stocked medication supplies in accordance with safety standards.
- Participated in training sessions to stay updated on best practices in medication administration.
- Monitored vital signs prior to administering medications and reported any changes or irregularities to the supervising nurse.
- Ensured that medication was stored correctly according to manufacturer guidelines and facility policies.
- Observed residents during medication administration for adverse reactions or non-compliance with instructions provided by staff members.
- Assisted with training new Certified Medication Technicians on medication administration processes.
- Maintained accurate records of medication administration and other related documentation.
- Reported any observed changes in physical condition or behavior immediately to the supervising nurse or physician.
- Provided emotional support and reassurance when needed while also maintaining professional boundaries at all times.
- Identified potential drug interactions and reported them promptly to the supervising nurse.
- Performed inventory control for all medications on a regular basis.
- Assisted in the preparation and distribution of medications to patients as prescribed by physicians.
- Maintained professional relationships with other healthcare professionals including pharmacists, physicians, nurses.
- Conducted routine rounds throughout assigned units to ensure compliance with medication protocols.
- Actively participated in team meetings discussing best practices for providing optimal care for each resident.
Certified Medication Technician
Symphony Manor
Halethorpe
01.2019 - 03.2022
- Administered medications to patients following prescribed schedules and protocols.
- Monitored patient responses to medications and reported concerns to nursing staff.
- Maintained accurate medication records and documentation for compliance.
- Educated patients on medication usage and potential side effects.
- Collaborated with healthcare team to optimize patient care plans.
- Assisted with daily living activities, ensuring patient comfort and safety.
- Organized and stocked medication supplies in accordance with safety standards.
- Participated in training sessions to stay updated on best practices in medication administration.
- Monitored vital signs prior to administering medications and reported any changes or irregularities to the supervising nurse.
- Ensured that medication was stored correctly according to manufacturer guidelines and facility policies.
- Observed residents during medication administration for adverse reactions or non-compliance with instructions provided by staff members.
- Assisted with training new Certified Medication Technicians on medication administration processes.
- Maintained accurate records of medication administration and other related documentation.
- Reported any observed changes in physical condition or behavior immediately to the supervising nurse or physician.
- Provided emotional support and reassurance when needed while also maintaining professional boundaries at all times.
- Identified potential drug interactions and reported them promptly to the supervising nurse.
- Performed inventory control for all medications on a regular basis.
- Assisted in the preparation and distribution of medications to patients as prescribed by physicians.
- Maintained professional relationships with other healthcare professionals including pharmacists, physicians, nurses.
Education
Mergenthaler Vocational Technical High School
Baltimore, MDSome College (No Degree) - Clinical Laboratory Science
Baltimore City Community College
Baltimore, MDSkills
- Document review
- Record keeping
- Application processing
- Lease negotiation
- Customer relationship management
- Conflict resolution
- Time management
- Effective communication
- Attention to detail
- Team collaboration
- Problem solving
- Community engagement
- Relationship building
- Microsoft office
- Documentation review
- Policy interpretation
- Certification management
- Deadline management
- Critical thinking
- Presentation skills
- Self motivation
- Advocacy and counseling
- Risk assessment
- Knowledgeable in Adobe, Microsoft, Google Suites, Onesite, Yardi, EHM systems
- Personal accountability
- Adaptability and flexibility
- Applicant engagement
- Computer proficiency
- Public speaking
- Organizational skills
- Excellent communication
- Teamwork
- Flexibility
- Cultural sensitivity
- Problem-solving abilities
- Research skills
- Multitasking ability
- De-escalation techniques
- Payment collection
- Multicultural sensitivity
- Customer service
- Reliability
- Documentation and paperwork
- Applicant support and service
- Telephone etiquette
- Decision-making
- Effective communication skills
- Analytical thinking
- Problem-solving aptitude
- Detail orientation
- Appointment scheduling
- Documentation skills
Timeline
Recertification Specialist/Apartment Leasing Agent
The Michaels Organization
07.2025 - Current
Leasing Consultant
Career strategies
05.2025 - 07.2025
Leasing Consultant
Inter solutions
01.2024 - 05.2025
Certified Medication Technician
Cared with Love LLC
01.2022 - 01.2024
Certified Medication Technician
Symphony Manor
01.2019 - 03.2022
Mergenthaler Vocational Technical High School
Some College (No Degree) - Clinical Laboratory Science
Baltimore City Community College