Tissany Fisher
Baltimore
Summary
Dynamic Operations Manager with a proven track record at Allied Universal Security Services, excelling in team leadership and problem-solving. Enhanced workflow efficiency and site safety compliance through strategic training programs and operational improvements. Skilled in scheduling and payroll management, driving significant advancements in service delivery and staff performance.
Overview
8
8
years of professional experience
Work History
Operations Manager
Allied Universal Security Services
02.2023 - 09.2024
- Streamlined operational procedures, enhancing workflow efficiency and reducing response times.
- Led cross-functional teams to implement security protocols that improved site safety compliance.
- Developed training programs for new staff, ensuring consistency in service delivery and adherence to standards.
- Analyzed incident reports to identify trends, driving improvements in security measures and response strategies.
- Facilitated interviews, hiring, and onboarding of qualified applicant for open position in accordance with company interview guidelines.
- Maintained adequate level of staff for all positions in line with contract requirements.
- Monitoring overtime
- Winteam schedules, and coordinating weekly payroll in alignment company procedures.
- Led disciplinary and counseling session with security professional to address all issues with proper resolutions
Field Supervisor
Allied Universal Security Services
02.2020 - 02.2023
- Supervised security personnel to ensure adherence to protocols and policies.
- Conducted regular site inspections to identify vulnerabilities and implement corrective actions.
- Conducted regular uniform inspections to ensure all security professional are meeting company policy
- Coordinated training programs for new staff, enhancing operational efficiency and team cohesion.
- Developed incident reports and documentation, maintaining compliance with legal standards.
- Transporting company vehicles, equipment and employee.
- attending weekly meeting to discuss zero hours and overtime report .
- Distributed uniforms.
Site Supervisor
Allied Universal Security Services
02.2017 - 02.2023
- Supervised daily operations to ensure compliance with security protocols and client requirements.
- Coordinated training programs for new staff, enhancing team efficiency and service quality.
- Conducted regular inspections of facilities to identify and address potential security vulnerabilities.
- Developed and implemented site-specific security plans, improving overall safety measures.
- Timekeeping
- Scheduling
Education
High School Diploma -
Digital Harbor High School
Baltimore, MD06-2014
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Scheduling
- Payroll
- Computer savvy
Timeline
Operations Manager
Allied Universal Security Services
02.2023 - 09.2024
Field Supervisor
Allied Universal Security Services
02.2020 - 02.2023
Site Supervisor
Allied Universal Security Services
02.2017 - 02.2023
High School Diploma -
Digital Harbor High School