TJ Russell
Chestertown
Summary
Dynamic retail professional with proven expertise in customer service and team leadership at JBK Hardware. Enhanced sales through strategic merchandising and fostered a positive work environment, and consistently worked towards customer satisfaction and loyalty while maintaining operational excellence.
Overview
7
7
years of professional experience
Work History
Assistant Manager
JBK Hardware, Ace Hardware
11.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
Key Holder
Price & Gannon, Ace Hardware
01.2021 - 11.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Sales Associate
Price & Gannon, Ace Hardware
07.2018 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Degree In Liberal Arts & Sciences -
Chesapeake Community College
Wye Mills05.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Problem-solving
- Retail operations
- Customer rapport
- Sales strategies
- Customer relationship management (CRM)
- Sales growth
Timeline
Assistant Manager
JBK Hardware, Ace Hardware
11.2021 - Current
Key Holder
Price & Gannon, Ace Hardware
01.2021 - 11.2021
Sales Associate
Price & Gannon, Ace Hardware
07.2018 - 12.2020
Associate Degree In Liberal Arts & Sciences -
Chesapeake Community College
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