Toby Pulliam
Lexington Park
Summary
Dynamic manager with extensive experience in business operations and daycare management. Expertise in developing training programs, improving customer service, and streamlining processes to drive efficiency and foster a positive environment for both employees and families.
Overview
33
33
years of professional experience
Work History
Licensed Daycare Provider/ Owner
Curtain Climbers
11.2012 - Current
- Manage financial processes, including payroll and business taxes.
- Oversee employee schedules and maintain children’s schedules effectively.
- Conduct interviews for prospective employees and families.
- Supervise children's daily activities and ensure a safe environment.
- Develop engaging lesson plans to promote child learning and development.
- Communicate effectively with parents about children's
- progress and needs.
- Collaborate with staff to create a positive daycare atmosphere for children.
- Train new staff on daycare policies and procedures.
Officer Manager
Southern Maryland Publishing Company
Hollywood
09.2006 - 09.2014
- Oversaw advertising department operations for County Times.
- Streamlined communication between departments to enhance project efficiency.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Supervised subordinate staff in carrying out daily duties and activities.
- Scheduled, prepared, and conducted weekly advertising meetings.
- Coordinated payroll actions and completed weekly payroll tax forms.
- Managed accounts payable and receivable processes.
- Reconciled bank accounts to ensure financial accuracy.
- Completed health insurance enrollments for employees.
- Ordered supplies, managed phone systems, and set appointments.
- Edited and formatted obituaries while tracking sales and handling classified advertising.
Server/ Evening Manager
Lenny’s Restaurant
05.2005 - 05.2007
- Delivered high-quality customer service to enhance guest experiences.
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed customer orders using restaurant point-of-sale system effectively.
- Ensured cleanliness and organization of dining area throughout service shifts.
- Assisted in training new servers on menu items and service procedures.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Processed payments efficiently while adhering to cash handling procedures.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured fulfillment of customer needs throughout restaurant visits.
- Managed Friday night operations, including cash report closure and staff duty completion.
- Oversaw closing procedures for servers and kitchen staff to maintain operational efficiency.
Branch Manager
Community Bank of Tri County
11.2000 - 03.2005
- Opened new accounts, reviewed loan applications, and pulled credit reports for approval recommendations.
- Managed daily branch operations and ensured compliance with banking regulations.
- Supervised staff performance and provided ongoing training and support.
- Developed and implemented strategies to enhance customer service experiences.
- Coordinated community outreach initiatives to strengthen local relationships.
- Managed staff scheduling, hiring and training processes.
- Performed data analysis to evaluate applications and support lending decisions.
- Maintained logs of opened and closed accounts to ensure accurate record-keeping.
- Supervised teller line and assistant manager while balancing general ledger accounts daily.
- Conducted audits and security checks to uphold compliance standards.
- Executed sales calls to local community, driving commercial and retail business growth.
- Led weekly staff meetings to update on industry changes, product knowledge, and sales techniques.
- Delivered presentations to prospective clients, effectively generating new business opportunities.
Branch Assistant
SunTrust Bank
06.1993 - 11.2000
- As Branch Assistant, I interacted with the head of the Greater Washington Market.
- Working with the head of the market, I improved my supervisory skills.
- Before moving to Branch Assistant I previously performed as a Customer Service Representative and a part-time teller.
- I assisted and resolved customers’ problems with accounts.
- In addition, I completed marketing plans to assist in sales goals for the branch.
- I kept a log of incoming mail, kept and updated files on customers, and contributed greatly to the success of the sales goals of the branch.
Education
Bachelor of Arts - Liberal Arts
Notre Dame of Maryland University
Baltimore, MD12-2024
A. S. - Management
College Of Southern Maryland
Certificate - Advance Accounting
College of Southern Maryland
Skills
- Microsoft Excel, PowerPoint, and Word
- Quicken and QuickBooks
- Financial management
- Community engagement
- Problem solving
- Project coordination
- Lesson planning
- Employee training
- Child supervision
- Family communication
- Customer service
- Staff collaboration
- Scheduling management
- Attention to detail
- Early childhood education
- Curriculum planning
- First aid and CPR
Voluntary Experience
- Board of Directors – Walden Sierra – Voting Member
- Participated in the school to work co-op program at College of Southern Maryland – Among a few selected to meet Past President William Clinton
Timeline
Licensed Daycare Provider/ Owner
Curtain Climbers
11.2012 - Current
Officer Manager
Southern Maryland Publishing Company
09.2006 - 09.2014
Server/ Evening Manager
Lenny’s Restaurant
05.2005 - 05.2007
Branch Manager
Community Bank of Tri County
11.2000 - 03.2005
Branch Assistant
SunTrust Bank
06.1993 - 11.2000
Bachelor of Arts - Liberal Arts
Notre Dame of Maryland University
A. S. - Management
College Of Southern Maryland
Certificate - Advance Accounting
College of Southern Maryland