Tomika D. Jones
Baltimore
Summary
Student success and higher education professional with more than 10 years of experience in academic administration, student support, academic coaching, program management, and leadership development within the University of Maryland, Baltimore. Proven ability to design and implement student success initiatives, analyze outcomes data, coordinate academic support programs, and collaborate across departments to improve student achievement and engagement. Experienced in advising, academic coaching, orientation programming, workshop facilitation, and leading initiatives that promote student persistence and holistic success. Recognized for building strong relationships with students, faculty, and staff while fostering a culture of collaboration, equity, and student-centered excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
PA Program Administrator/Success Coach
UNIVERSITY OF MARYLAND, BALTIMORE
Baltimore, MD
12.2022 - Current
- Provide academic and administrative support for graduate students, faculty, and program leadership within the Physician Assistant Program.
- Developed the Student Success and Mentoring Program
- Serve as a resource for students by assisting with academic concerns, program navigation, and connecting learners with institutional resources.
- Coordinate orientation activities, workshops, study sessions, and extracurricular programming designed to enhance student engagement and success.
- Short and Long White Coat Graduation Planning
- Collect, analyze, and report student progression and program outcome data using multiple institutional databases.
- Develop tracking and reporting systems to monitor academic performance, student engagement, and program activities.
- Collaborate with faculty and academic leadership to support student persistence and promote positive educational outcomes.
- Manage communications and dissemination of essential academic information to students and faculty.
- Support recruitment, admissions, registration, and onboarding processes.
- Coordinate travel, budgeting, and event planning while managing departmental expenditures.
- Serve as liaison among students, faculty, and university departments to resolve concerns and facilitate student support.
- Participate in strategic initiatives designed to enhance the overall student experience.
- Leadership and Committee Engagement
- Emerging Leaders Program, Cohort 2026
- Staff Council Member
- Professional Development Committee
- Community Engagement Committee
- Rooted in Rest Co-Planner
PhD Program Coordinator
UNIVERSITY OF MARYLAND, BALTIMORE
Baltimore, MD
08.2020 - 12.2022
- Coordinate administrative and academic operations for doctoral nursing programs, ensuring compliance with university policies and promoting efficient program delivery.
- Serve as a primary resource for students, faculty, academic deans, and program directors by providing guidance on admissions requirements, academic policies, curriculum, and program expectations.
- Provide problem-solving support and policy interpretation to facilitate student success and timely progression toward degree completion.
- Collect, analyze, and report data related to student progression, program evaluation, accreditation requirements, and compliance using multiple electronic systems and databases.
- Develop tracking and reporting processes to monitor student outcomes and support continuous program improvement.
- Evaluate program performance and make recommendations to enhance effectiveness and achieve program objectives.
- Support the scholarly and administrative work of academic leadership through preparation of reports, responses to inquiries, and assistance with journal publications and grant proposals.
- Plan and coordinate workshops, study sessions, seminars, and student engagement activities designed to enhance academic success and foster positive student experience.
- Develop and distribute program communications and promotional materials, including newsletters, brochures, and informational resources.
- Prepare and disseminate class schedules, course descriptions, syllabi, conference materials, and other academic documents while maintaining timelines and ensuring timely communication among stakeholders.
- Collaborate with faculty and campus partners to support student retention, engagement, and academic achievement.
- Lead and support program implementation initiatives to improve processes and enhance operational effectiveness.
- Leadership and University Service
- Member, UMB Staff Council
- Member, Professional Development Committee
- Member, Community Engagement Committee
- Participant, UMBrella Leadership Program, Cohort 4
- Collaborate with university colleagues on initiatives that promote employee engagement, professional development, and community outreach.
Founder and Lifestyle Coach
VERDE VISIONS, LLC
Baltimore, MD
03.2019 - 12.2022
- Developed and implemented coaching programs focused on personal growth, career development, and goal attainment.
- Facilitated workshops and provided individualized coaching to support personal and professional success.
- Designed strategic initiatives and educational programming to promote wellness and lifelong learning.
- Built partnerships and coordinated community engagement activities.
Chairman of the Board
CJF FOUNDATION
Baltimore, MD
04.2016 - 12.2019
- Provide strategic leadership and governance oversight for the organization.
- Lead board meetings and committee activities to ensure achievement of organizational goals.
- Foster collaborative relationships with community stakeholders and partner organizations.
- Serve on executive performance and compensation committees.
- Promote community engagement and partnerships, including collaboration with the American Heart Association.
Surgical Administrative Coordinator, Surgical Services
UNIVERSITY OF MARYLAND ST. JOSEPH MEDICAL CENTER
Baltimore, MD
01.2013 - 01.2017
- Managed departmental operations and administrative processes for Surgical Services.
- Coordinated meetings, travel, professional development activities, and departmental events.
- Maintained expense reporting and purchasing functions.
- Supported leadership in workflow coordination and staff engagement initiatives.
Office Manager
DUANE M. BRYANT, MD
Baltimore, MD
01.2008 - 01.2013
- Directed daily operations of a busy ophthalmology practice.
- Supervised administrative workflows and coordinated patient services.
- Managed scheduling, insurance authorizations, medical billing, and staff engagement activities.
Administrative/Surgical Coordinator
UNION MEMORIAL HOSPITAL
Baltimore, MD
01.2005 - 01.2008
- Coordinated physician schedules, surgical procedures, and patient care activities.
- Provided administrative support and maintained confidential records.
- Facilitated communication among physicians, patients, and healthcare teams.
Classroom Teacher
BALTIMORE CITY PUBLIC SCHOOLS
Baltimore, MD
01.1999 - 01.2004
- Designed and implemented instructional programs that supported student learning and development.
- Monitored academic progress and used assessment data to guide interventions.
- Fostered student engagement, responsibility, and achievement through coaching and mentoring.
Education
Master of Arts - undefined
University of Maryland Baltimore County (UMBC)
Bachelor of Science - Social Science
Coppin State University
Skills
- Academic Advising
- Student Success Coaching
- Student Development
- Program Management
- Academic Support Services
- Data Analysis and Reporting
- Orientation Programs
- Student Engagement
- Retention Strategies
- Leadership Development
- Team Training and Mentoring
- Workshop Facilitation
- Cross-Functional Collaboration
- Event Planning
- Assessment and Program Evaluation
- Project Management
Certification
- Emerging Leaders Program University of Maryland, Baltimore | 2026
- Integrative Health and Wellness Certificate University of Maryland, Baltimore | 2025
- IM-REACH International Association of Medical Science Educators | 2025
- Student Success Coaching Certificate JST | 2024
- Diversity, Equity, and Inclusion Certificate University of South Florida | 2021
HIGHLIGHT OF QUALIFICATIONS
- More than five years supporting graduate and professional students in higher education.
- Extensive experience providing academic guidance, student coaching, and student-centered support.
- Demonstrated experience with data collection, analysis, assessment, and reporting of student outcomes.
- Proven leadership through committee work, board service, and university-wide professional development initiatives.
- Strong background in orientation, workshops, outreach, and student engagement programming.
- Experienced collaborating with faculty, administrators, and campus partners to support student persistence and success.
- Skilled in supervising initiatives, training others, and modeling professional practice.
- Deep commitment to the University of Maryland, Baltimore core values of respect, integrity, equity, well-being, innovation, and student success.
Timeline
PA Program Administrator/Success Coach
UNIVERSITY OF MARYLAND, BALTIMORE
12.2022 - Current
PhD Program Coordinator
UNIVERSITY OF MARYLAND, BALTIMORE
08.2020 - 12.2022
Founder and Lifestyle Coach
VERDE VISIONS, LLC
03.2019 - 12.2022
Chairman of the Board
CJF FOUNDATION
04.2016 - 12.2019
Surgical Administrative Coordinator, Surgical Services
UNIVERSITY OF MARYLAND ST. JOSEPH MEDICAL CENTER
01.2013 - 01.2017
Office Manager
DUANE M. BRYANT, MD
01.2008 - 01.2013
Administrative/Surgical Coordinator
UNION MEMORIAL HOSPITAL
01.2005 - 01.2008
Classroom Teacher
BALTIMORE CITY PUBLIC SCHOOLS
01.1999 - 01.2004
Master of Arts - undefined
University of Maryland Baltimore County (UMBC)
Bachelor of Science - Social Science
Coppin State University