Toni R. Coleman
3033 Brinkley Rd Apt 202
Summary
Dynamic Financial Center Assistant Manager at Bank of America, N.A., skilled in operations management and team supervision. Achieved improved workflow efficiency and enhanced customer engagement through Bank of America's marketing strategies. Fostered a collaborative environment, championed safety protocols, and demonstrated strong leadership by effectively managing staff across multiple locations.
Knowledgeable leader with strong background in managing daily operations and enhancing customer satisfaction. Successfully led teams to improve service delivery and operational efficiency.
Overview
18
18
years of professional experience
Work History
Financial Center Assistant Manager
Bank Of America, N.A.
05.2007 - Current
- Managed daily financial transactions, ensuring accuracy and timely reporting to upper management.
- Managed the Operations Management Process in the financial center to ensure high FCCA scores virtually and in person.
- Optimized workflow processes through continuous evaluation of operational efficiency and implementation of improvements as needed.
- Oversaw staff scheduling, maintaining optimal coverage during peak business hours while minimizing overtime expenses while at the New Hampshire Avenue, East Riverdale and Iverson Mall Financial Centers.
- Enhanced customer engagement by providing efficient service and addressing concerns promptly.
- Managed the closure of the Seat Pleasant and Iverson Mall Financial Centers.
- Demonstrated the flexibility to fill in when needed at various Financial centers when the leadership teams where out for weeks at a time with little to no notice.
- I have the ability to operate with little to no supervision.
- Fostered an inclusive work culture by organizing team-building exercises leading towards better teamwork.
- Facilitated effective communication between team members, promoting a positive work environment conducive to collaboration and problem solving.
- Championed safety protocols within the facility, conducting regular inspections to identify potential hazards or violations before they became problematic issues.
Education
No Degree - Civil Engineering
University of The District of Columbia
Washington, DCSkills
- Team management
- Employee relations
- Sales generation
- Team supervision
- Operations management
Timeline
Financial Center Assistant Manager
Bank Of America, N.A.
05.2007 - Current
No Degree - Civil Engineering
University of The District of Columbia
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