Tonya Silva
Eden
Summary
Compassionate and detail-oriented healthcare professional with 3 years of experience in mental health. Adept at providing high-quality patient care, and ensuring optimal health outcomes. Proficient in collaborating with interdisciplinary teams to deliver comprehensive care. Known for strong interpersonal skills, attention to detail, and a dedication to continuous learning. Committed to improving patient well-being and supporting healthcare systems with efficiency
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
Work History
Thompson Hospit
Thompson Hospitality (UMES Retail)
Eden
08.2025 - Current
- Supervise and work four to six retail restaurants day-to-day with accurately and efficiently.
- Contribute ideas and solutions to enhance team performance and outcomes.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Maintain knowledge of each restaurant we have on campus.
- Train new employees on policy, procedures and how to work in the area they are working.
- Maintain a good work relationship with my Managers to have a good work environment.
- Turn in temperature logs daily
- Turn in worker logs daily
Medical Receptionist
Chesapeake Health Care
01.2022 - 01.2025
- Managed front desk operations, including greeting patients, scheduling appointments, management of primary phone in office
- Verified ID and insurance information of patients, and collected copays
- Responding promptly to patient inquiries regarding appointments, general information about services provided and providers, communication between patient and providers
- Ensured waiting area cleanliness with sanitizing, organizing, and restocking supplies
- Maintained up to date knowledge of industry regulations ensuring compliance at all times
- Trained new employees on policy, procedures, and how to provide excellent customer service
- Communicated effectively with internal departments to ensure quick resolutions from other shifts
Overnight Manager
Royal Farms
Fruitland
04.2021 - 06.2022
- Supervised overnight operations to ensure safety and efficiency.
- Managed inventory levels and restocked items as needed.
- Trained staff on procedures and customer service standards.
- Coordinated cash handling and performed nightly reconciliations.
- Resolved customer complaints promptly and effectively.
- Facilitated communication between day and night staff for smooth transitions.
Deli Clerk
Acme Markets
07.2020 - 04.2021
- Adhered to all food safety regulations
- Maintained cleanliness and organization
- Assisted customers in selecting deli products and provided recommendations.
- Maintained cleanliness and organization of deli display cases and work areas.
- Operated slicers, scales, and packaging equipment to prepare deli items.
- Followed food safety guidelines to ensure safe handling of products.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Secretary/General Laborer
Rice Clarinet Works
Princess Anne
05.2018 - 01.2020
- Managed appointment scheduling for music instrument repairs and consultations.
- Organized customer files and maintained accurate inventory records.
- Assisted in processing customer orders and inquiries effectively.
- Supported marketing efforts by preparing promotional materials and displays.
- Maintained a clean and welcoming office environment for customers.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Education
Business Administration
Wor - Wic Community College
01.2007
General Diploma -
Parkside High School
01.1995
Skills
- Telephone etiquette
- Medical office experience
- HIPPA
- Microsoft word
- Effective Communication
- Customer Service
- Data entry skills
- Patient scheduling
- Insurance verification
- Front desk management
- Appointment coordination
- Conflict resolution
- Regulatory compliance
- Effective communication
- Time management
- Data entry
- Problem solving
- Billing support
- Patient relations
- Training coordinator
References
- Jessica Mewborn, 443.303.9873, hinote76@gmail.com
- Mindy Straub, 443.235.9334, mstraub2584@gmail.com
- Courtney Harris, 443.735.8971
Timeline
Thompson Hospit
Thompson Hospitality (UMES Retail)
08.2025 - Current
Medical Receptionist
Chesapeake Health Care
01.2022 - 01.2025
Overnight Manager
Royal Farms
04.2021 - 06.2022
Deli Clerk
Acme Markets
07.2020 - 04.2021
Secretary/General Laborer
Rice Clarinet Works
05.2018 - 01.2020
Business Administration
Wor - Wic Community College
General Diploma -
Parkside High School