Tori Mullins

• Performance: Driving sales, service, and expense control to meet/exceed district goals.
• People: Talent acquisition, training, and development to build high-performing teams.
• Process: Ensuring operational excellence, compliance with standards, and efficient execution of initiatives.
• Leadership: Providing direction, feedback, and support to store teams, visiting all stores, and communicating trends to leadership.

• Performance Leadership: Drive sales, service, and operational efficiency across assigned stores, including inventory control, merchandising, and payroll management.
• Talent Development: Recruit, hire, train, and mentor managers and associates, fostering a high-performance, inclusive culture.
• Operational Excellence: Execute Ulta Beauty's policies, procedures, and guest engagement programs (e.g., Guest Engagement Leader).
• Strategic Execution: Communicate company strategies, provide feedback, and support operational, safety, and loss prevention compliance.
• Developmental Role: Serve as a developmental position for high-potential leaders preparing for higher district-level roles.

Directed initiatives to boost sales and foster guest loyalty across retail and salon environments. Led and developed a high-performing team while overseeing budget management, inventory control, and adherence to company policies. Cultivated operational excellence to enhance customer experience.

• Championing and modeling the ULTA beauty mission
• Exceeding sales goals and operational goals
• Reviewing/ interpreting financial and operational reporting, including store/audit results
• Identifying underperforming metrics and generating smart action plans
• Enhancing associate engagement
• Supporting continuous improvement by implementing company programs

• Promoting a culture of accountability to meet/exceed store goals
• Meeting/exceeding goals related to services, boutiques, makeup, skincare, fragrance etc

• Enhancing the Ulta Beauty brand through wow experience
• Championing and promoting the loyalty program
• Coaching and developing staff to under performing metrics
• Prioritizing tasks and managing store workload
• Ensuring adherence to all ulta beauty policies, procedures and standards
• Attracting, hiring, training, coaching and developing a diverse team of top talent

• Lead the store set in opening the new location
• Prioritizing and executing product and marketing resets, pricing updates, inventory related tasks along with replenishment
• Establishing strong vendor partnerships that are mutually beneficial in delivering shipment and planogram expectations
• Meeting/exceeding sales, profitability and operational goals

• Guided and lead processing and unloading product shipment
• Promoting operational excellence
• Prioritizing tasks and managing store workload

• Prompt acknowledging and warmly greeting each guest entering the store
• Offering friendly, knowledgable and courteous service
• Determine the guest needs
• Excel/championing in LLC results
• Assist in inventory and operations