Summary
Overview
Work History
Education
Skills
Timeline
Generic

Torry Williams

Lanham,md

Summary

Dynamic Service Manager with a proven track record at McCarthy Tire Service, enhancing customer satisfaction through effective problem-solving and service scheduling. Skilled in tire management and inventory oversight, I excel in fostering interpersonal relationships and negotiating with vendors to optimize costs. Committed to delivering exceptional roadside assistance and tire inspection services.

Overview

23
23
years of professional experience

Work History

Service Manager/Dispatcher

McCarthy Tire Service
04.2005 - Current
  • Met with customers to discuss service needs and offer available solutions.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Resolved customer complaints in professional and timely manner.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Tire Shop Supervisor/Tire Tech

Service Tire Co
02.2003 - 04.2005
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Managed efficient teams of up to 5 employees.

Education

High School Diploma -

PARDALE HIGH SCHOOL
Greenbelt, MD
05.1993

Skills

  • Service scheduling
  • Staff supervision
  • Tire management
  • Inventory management
  • Customer service
  • Inter personal relationships
  • Certified fork lift certification
  • Tire casing inspection
  • Tire damage assessment
  • Problem solving
  • Roadside assistance
  • Tire mounting

Timeline

Service Manager/Dispatcher

McCarthy Tire Service
04.2005 - Current

Tire Shop Supervisor/Tire Tech

Service Tire Co
02.2003 - 04.2005

High School Diploma -

PARDALE HIGH SCHOOL
Torry Williams