Torry Williams
Lanham,md
Summary
Dynamic Service Manager with a proven track record at McCarthy Tire Service, enhancing customer satisfaction through effective problem-solving and service scheduling. Skilled in tire management and inventory oversight, I excel in fostering interpersonal relationships and negotiating with vendors to optimize costs. Committed to delivering exceptional roadside assistance and tire inspection services.
Overview
23
23
years of professional experience
Work History
Service Manager/Dispatcher
McCarthy Tire Service
04.2005 - Current
- Met with customers to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Negotiated with vendors to secure best prices for parts and supplies.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Tire Shop Supervisor/Tire Tech
Service Tire Co
02.2003 - 04.2005
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to 5 employees.
Education
High School Diploma -
PARDALE HIGH SCHOOL
Greenbelt, MD05.1993
Skills
- Service scheduling
- Staff supervision
- Tire management
- Inventory management
- Customer service
- Inter personal relationships
- Certified fork lift certification
- Tire casing inspection
- Tire damage assessment
- Problem solving
- Roadside assistance
- Tire mounting
Timeline
Service Manager/Dispatcher
McCarthy Tire Service
04.2005 - Current
Tire Shop Supervisor/Tire Tech
Service Tire Co
02.2003 - 04.2005
High School Diploma -
PARDALE HIGH SCHOOL
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