Tory Humphrey
New Market
Summary
Detail-oriented Digital Asset Librarian specializing in comprehensive metadata management and taxonomy design. Proven expertise in organizing complex digital repositories to optimize asset discovery and streamline content workflows. Concurrently skilled in financial analysis, proficient in budget forecasting, variance analysis, and monitoring departmental expenditures to ensure fiscal responsibility and maximum ROI on operational systems.
Overview
30
30
years of professional experience
Work History
Digital Asset Librarian
Verizon Business
09.2023 - Current
- Maintain metadata within Adobe Experience Manager DAM.
- Enhanced digital asset workflows using AEM DAM, improving content retrieval and efficiency.
- Expertise in creating metadata standards, schemas, tagging, and organizing assets for findability.
- Conduct regular audits of the repository, identifying and resolving data inconsistencies to ensure data integrity and compliance.
- Generated and analyzed asset usage reports monthly, providing data-driven recommendations for content strategy optimization to management.
- Analyzed and validated 10,000+ metadata entries, achieving 99.9% data accuracy and consistency.
HR/Payroll/Data Management
Green Ridge Hospitality
10.2021 - 06.2023
- Responsible for managing all aspects of human resources and payroll functions for a team of 100+ employees
- Process payroll for bi-weekly pay periods, including tracking and calculating overtime, vacation and sick time accruals, and deducting taxes, benefits, and other withholdings
- Manage employee benefits programs, including health insurance and 401k
- Conduct new employee orientation, administer onboarding programs, and provide training on HR-related topics to new and current employees
- Maintain accurate and up-to-date personnel files, performance evaluations, and disciplinary actions
- Complete weekly reporting packages for 3 business locations
- Maintain all systems data to ensure accuracy
- Proficient in 7Shifts, Toast, Avero, MarginEdge ADP
Sr. Analyst - Financial Planning & Analysis
Verizon Wireless
01.2014 - 06.2018
- Prepare monthly financial packages for Marketing for executive review
- Complete actual to budget/forecast variance analysis
- Coordinate and prepare detailed yearly budget; submit in Hyperion
- Prepare various ad-hoc financial reports for executive team
- Manage yearly Capital Budget; submit Purchase Orders as required
- Complete monthly headcount analysis/reconciliation
Analyst - Financial Planning & Analysis
Verizon Wireless
12.2008 - 06.2014
- Process ~$1 million in invoices per month for the VES Organization
- Track all Purchasing Cards charges including creating and reviewing monthly reporting
- Completion of journal entries for re-classes and accruals on day 1 & 2 of monthly close
- Work closely with Accounts Payable regarding Purchasing Card, Travel Card and Invoice issues.
- Create Purchase Orders and reconcile with AP
- Complete monthly Expense Reports & Pcard Summaries by day 4 of close for monthly reporting packages
- Manage and monitor 3 email mailboxes and respond promptly and resolve requests efficiently
- Assist Management with other various reporting requests as requested
Customer Service Supervisor
Verizon Wireless
12.2006 - 12.2008
- Provide leadership, lead daily coaching sessions and weekly meetings for a team of customer service representatives to maximize performance as well as the customer experience.
- Successfully mentored a team of new hire representatives out of training resulting in all members achieving Performing and Leading status per company goals.
- Participated in Supervisor Support Queue for 10 hours weekly, providing managerial assistance to representatives and speaking with customers to avoid a detractor experience.
- Provide ongoing coaching and development for performance improvement and development plans
- Participated in the NPS call back program, reaching out to customers who had less than a great experience with our company in an attempt to provide understanding and compile feedback for policy makers
- Increased call quality and customer experience (per NPS scores) by providing real time feedback in the form of on-the-spot coaching to representatives on my team
- Conduct interviews for Customer Service candidates on a weekly basis with a focus on career minded people with a good base of customer service skills
Coordinator - Resource Management
Verizon Wireless
07.2005 - 12.2006
- Responsible for scheduling all pre-planned offline activities for the NE Area to ensure service level goals are met
- Communicate with WCC, QIM and Management on all aspects of training
- Train new team members and provide assistance as needed
- Perform weekly generation of schedules
- Create, maintain and distribute scheduled out reports
Accounting Manager
Central Wholesalers, Inc
11.2003 - 07.2005
- Managed and coordinated the Accounts Payable, Accounts Receivable and Collection departments to ensure they ran in an efficient manner
- Reviewed and audited customer pricing and commission structure
- Prepared daily, weekly, monthly and yearly financial reports for company executives and management staff
- Supervised a team of 12 financial analysts
- Coordinated yearly audit with bank
- Prepared and submitted weekly & monthly financial reports to bank
- Reviewed and approved all credit applications
- Coordinated weekly check runs of up to $1,000,000
- Coordinated daily bank deposits of up to $400,000
Accounts Payable Manager
Central Wholesalers, Inc
06.1998 - 11.2003
- Reconciled month end general ledger reports
- Responsible for ensuring that all credits were issued by vendors on time
- Confirmed all data necessary to complete check disbursements in a timely manner in order to meet weekly deadlines
- Completed weekly check disbursements for two locations for all vendors
- Handled all calls from vendors concerning payment and/or problems with invoices
- Set up all new vendor accounts and filled out credit applications as needed
- Worked closely with various departments to resolve any issues including receiving and pricing discrepancies
Accounts Payable Representative
Central Wholesalers, Inc
06.1996 - 06.1998
- Processed invoices for approx. 400 vendors into AP system to prepare for payment
- Prepared and printed weekly check runs
- Handled all returns made to vendors and ensured credits were issued in a timely manor
- Reconciled monthly statements
Education
Diploma -
Paint Branch High School
Laurel, MD01.1996
Skills
- Content management
- Project management
- Financial ledger management
- General Ledger Reconciliation
- Financial Planning
- Financial Analysis
- Forecasting
- Journal Entries
Additional Information
- 21 years of experience in the Accounting/Finance industry
- In-depth knowledge of PS 9.1, PS HRMS, MS Excel, MS Word & MS Powerpoint
- Reliable, self-motivated and both eager and capable to take on more responsibility
- Eight years supervisory experience
- Recognized for business efforts through various VZW awards
- Self-motivated, able to make independent decisions, proven leadership ability
Timeline
Digital Asset Librarian
Verizon Business
09.2023 - Current
HR/Payroll/Data Management
Green Ridge Hospitality
10.2021 - 06.2023
Sr. Analyst - Financial Planning & Analysis
Verizon Wireless
01.2014 - 06.2018
Analyst - Financial Planning & Analysis
Verizon Wireless
12.2008 - 06.2014
Customer Service Supervisor
Verizon Wireless
12.2006 - 12.2008
Coordinator - Resource Management
Verizon Wireless
07.2005 - 12.2006
Accounting Manager
Central Wholesalers, Inc
11.2003 - 07.2005
Accounts Payable Manager
Central Wholesalers, Inc
06.1998 - 11.2003
Accounts Payable Representative
Central Wholesalers, Inc
06.1996 - 06.1998
Diploma -
Paint Branch High School