Towanda Phillips

* Oversees daily operation of the facility

*Maintain and safeguard resident's Health & Wellbeing

*Maintains the budget for the facility

*Oversees each department within the Assisted Living Facility

*Directs the planning, implementation and evaluation of the 24-hour 7-day assisted living facilities

*Maintains Staff scheduling

*Oversees all of the nursing department

*Maintains the hiring, training and retaining a team of dedicated employees

*Oversight of all marketing and sales activities

* Self-confident, engaging with warmth and passion to motivate and engage positive approaches to individuals and in group settings

* Ability to handle goals with an urgency to an everchanging environment while delegating tasks as needed

* Participated in internal and external marketing for Assisted Livng/Memory Care

*Adheres to company policies/procedures

*Evaluate and revise Health Services policies & procedures

*Prepared departmental education/in-service training provided to team members

*Coordinate and manage preparation for all associated State required surveys for Health Services

*Represents the organization through professional demeanor

*Maintained the role of a deficiency free State Survey with the Agency for Healthcare Administration

Owner/Operator of Pinewood Gardens

• Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Prepared annual budgets with controls to prevent overages.
• Developed comprehensive training programs for employees to enhance skills and improve productivity.