TOWANDA WILLIAMS
Odenton
Summary
Detail-oriented financial professional with more than 20 years of experience in banking, accounts receivable, payment processing, customer service, and operational support. Proven ability to process payments, reconcile financial transactions, maintain accurate financial records, and provide exceptional customer service while ensuring compliance with policies and procedures. Experienced working in fast-paced environments requiring accuracy, organization, confidentiality, and strong problem-solving skills. Proficient in Microsoft Office Suite and experienced using multiple financial systems simultaneously.
Overview
21
21
years of professional experience
Work History
Accounts Receivable Representative
Concentra
Linthicum, Maryland
08.2023 - Current
- Manage accounts receivable portfolio by monitoring outstanding invoices and minimizing delinquent balances.
- Process customer payments, including credit card transactions, ensuring accurate posting and documentation.
- Resolve billing discrepancies and payment issues through research and account reconciliation.
- Respond to customer and internal inquiries regarding invoices, payments, and account status.
- Maintain accurate customer billing records and update account information.
- Collaborate with internal departments to ensure timely payment processing and financial accuracy.
Customer Protection Resolution Senior Coordinator
Capital One Bank
Remote
08.2021 - 12.2022
- Answered and notated inbound calls.
- Verified if speaking with the true customer.
- Completed customer level and account level fraud reviews.
- Restricted accounts to mitigate loss and to prompt customer contact.
- Decided if customer posed risk to the bank.
- Utilized multiple systems to determine actions to be taken.
- Created fraud cases in preparation for investigation.
- Placed outbound calls to banks and remitter for check verification.
- Handled calls with empathy and de-escalated upset customers.
- Adhered to all regulatory requirements.
Branch Ambassador
Capital One Bank
Greenbelt, MD
05.2017 - 08.2021
- Processed customer deposits, withdrawals, loan payments, and financial transactions with a high degree of accuracy.
- Balanced cash drawers and maintained compliance with bank policies and operational procedures.
- Assisted with daily branch operations and provided operational support in the absence of management.
- Delivered exceptional customer service while resolving complex account issues.
Lead Teller
Capital One Bank
Franklin Lakes, NJ
10.2014 - 05.2017
- Performed daily account balancing and reconciliations.
- Managed vault operations and cash inventory.
- Processed deposits and verified large cash transactions.
- Maintained compliance with financial regulations and internal controls.
- Trained and onboarded new tellers.
- Assisted management with daily branch operations and workflow coordination.
Backup Lead Teller
Capital One Bank
Ridgewood, NJ
05.2005 - 10.2014
- Accurately and efficiently processed all transactions within policies and procedural guidelines.
- Adhered to cash and operational controls to protect the bank and the customers.
- Assisted lead teller and conducted lead teller responsibilities in absence of lead teller.
- ATM and cash dispenser custodian, conducted weekly settlement and replenishment.
- Provided exceptional customer service and built good customer rapport.
Education
Completed Coursework Towards Bachelor Of Science -
Ramapo College of New Jersey
Mahwah, NJSkills
- Payment Processing
- Deposits
- Cash Handling
- Account Reconciliation
- Procurement Support
- Customer Service
- Billing & Collections
- Regulatory Compliance
- Financial Systems
- Data Entry
- Problem Solving
- Communication
- Precision & accuracy
- Team Collaboration
Timeline
Accounts Receivable Representative
Concentra
08.2023 - Current
Customer Protection Resolution Senior Coordinator
Capital One Bank
08.2021 - 12.2022
Branch Ambassador
Capital One Bank
05.2017 - 08.2021
Lead Teller
Capital One Bank
10.2014 - 05.2017
Backup Lead Teller
Capital One Bank
05.2005 - 10.2014
Completed Coursework Towards Bachelor Of Science -
Ramapo College of New Jersey