Tqua Williams
Pikesville
Summary
Knowledgeable and dedicated Customer Service professional with extensive background. Solid team player with an outgoing and positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate, energetic and results- oriented withe exemplary passion for developing relationships, and growing businesses.
Overview
15
15
years of professional experience
Work History
Remote AR- Customer Support
Trajector Medical
03.2023 - Current
- Contact Veterans and establish relationships to encourage payment on delinquent accounts.
- Provice primary customer support to internal and external departments.
- Research billing errors and discrepancies to initiate corrective action.
- Process payments and arrange pay plans to invoices using company portal.
- Maintain accurate records of all Veterans in workload on a daily basis.
- Utilize Excel to provide updates to manager weekly.
Customer Service Specialist
One Main Finanical
05.2018 - Current
- Handle customer inquires and suggestions courteously and professionally.
- Utilize customer service softwareto manage interactions and track customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculate correct Loan totals, updated accounts, and maintained detailed records for inventory management.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Handled all collections activity in office including contacting past due account and reporting weekly missed payment and returns.
Customer Service Specialist
Verizon Communications Inc
04.2009 - 11.2017
- Cultivated customer loyalty, prompted repeat customers and improved sales
- Preserved revenue streams by utilizing strong communication, negotiation skills and offering refunds to maintain customer satisfaction.
- Utilize computer technology to handle high call volumes.
- Achieve and consistently exceeded revenue quota through products and service promotion during routine calls.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to questions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Education
Bachelor of Business -
University of Maryland - College Park
College Park, MD04.2025
High School Diploma -
Friendly High School
Fort Washington, MD06.2006
Skills
- Organization and Time Management
- Business Development
- Customer Service Expertise
- Negotiations
- Multi Line
- Record keeping
- Sales
- CRM
- Microsoft Windows and Office
- Google Suite
Timeline
Remote AR- Customer Support
Trajector Medical
03.2023 - Current
Customer Service Specialist
One Main Finanical
05.2018 - Current
Customer Service Specialist
Verizon Communications Inc
04.2009 - 11.2017
Bachelor of Business -
University of Maryland - College Park
High School Diploma -
Friendly High School
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