Summary
Overview
Work History
Education
Skills
Timeline
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Tracey Hinton

Waldorf

Summary

Dedicated Management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic Rail Operations Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the Authority's mission and direction. Motivated to learn, grow and excel in the Transportation Industry. Experienced Leader with over 20 years of experience as a Transportation Manager. Excellent reputation for resolving problems and improving customer and Team satisfaction.

Overview

2026
2026
years of professional experience

Work History

TRAIN OPERATOR

WMATA
  • Added or detached loads by coupling or uncoupling cars.
  • Implemented safe environment and adherence to guidelines of company safety policies and procedures.
  • Reviewed, analyzed and investigated operational problems, correcting when appropriate and calling to attention of supervisor or manager when necessary.
  • Made decisions on safety and suggestions that support operational requirements.
  • Completed pre-trip train inspections to evaluate operational safety, functionality and determine repair needs.

RAIL OPERATIONS SUPERVISOR

WMATA
01.2002 - Current


  • Enforce regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to team members.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhance our customer experience by requiring great customer service from all operation personnel.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Encourage and promote ideas aligned to the core values of the Authority and stellar customer service.
  • Train and guide team members to maintain high standards and performance metrics.
  • Implement quality control systems to reduce errors, resulting in increased customer satisfaction rates.

STATION MANAGER

WMATA
06.2000 - 01.2002
  • Delivered outstanding customers service while promoting the Best Ride in the Nation and create life-long customers.
  • Collaborated with other department staff to maintain, repair and enhance equipment and perform daily safety checks for optimal station operation.
  • Engaging in continued training to remain compliant with all processes, procedures and practices.
  • Participating in focus groups to cultivate and enhance the customer experience.

TRANSIT BUS OPERATOR

WMATA
11.1996 - 11.1998
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Maintaining on time service whenever possible while adhering to all safety protocols.
  • Operated with safety and skill to avoid accidents and delays.
  • Transported customers to and from various locations.
  • Completed regular pre and post-trip inspections and report any deficiencies uncovered to keep equipment operating at peak levels.
  • Maintain current DOT and CDL credentials at all times.

Education

GED -

Adult Learning Center
Washington, DC
06.1987

Skills

  • Evacuation Procedures
  • Emergency Situations
  • Emergency Evacuation
  • Safety Procedures
  • DOT Requirements
  • Customer Satisfaction
  • Time Management
  • Rail Operations
  • Complex Problem-Solving
  • Training and Certification
  • Operational Safety Scheduling
  • Technical Documentation

Timeline

RAIL OPERATIONS SUPERVISOR

WMATA
01.2002 - Current

STATION MANAGER

WMATA
06.2000 - 01.2002

TRANSIT BUS OPERATOR

WMATA
11.1996 - 11.1998

TRAIN OPERATOR

WMATA

GED -

Adult Learning Center

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Tracey Hinton