Tracey McEachin

• Adhered to all confidentiality requirements at all times
• Solved unresolved customer issues
• Consistently met customer call guidelines, adhering to service levels.
• Responded to customer queries and requests swiftly.
• Strong leader of customer support staff
• Facilitated inter-departmental communication to effectively provide customer support
• Trained staff on operating procedures and company services
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Providing uncompromising service to patients and guests by arranging personal and convenience services

Responding to patients and their guest's requests for visitor information, special arrangements or services and planning or identifying proper providers to assist

Responding to special requests from patients and their guests with unique needs and follow up to promote satisfaction

Answer, record and process all calls, messages, requests, questions, and concerns

Act as a role model of the hospitals’ mission, vision, and values

Contact appropriate individuals or client departments as necessary to resolve calls, requests, or problems

Flexibility and willingness to take on various roles within the patient lifecycle depending on Client and business needs

Project an approachable and professional image at all times

Promote meaningful relationships through engaging and informed conversations with patients and guests via face-to-face interaction, phone, and email

Respond to patient and guest requests in a professional, courteous, and timely manner, without exception

Collaborate on innovative ideas and initiatives with colleagues, Guest Services Manager and Account Director

Able to adapt to schedule changes as needed to ensure appropriate staffing

Consistently provide best in class customer service in a fast paced, un-structured environment

Ability to uphold hospital enforced HIPAA (Health Insurance Portability and Accountability) Guidelines and Regulations with respect to sensitive patient information

Adhered to all confidentiality requirements at all times. ● Solved unresolved customer issues. ● Met all customer call guidelines including service levels, handle time and productivity. ● Promptly responded to inquiries and requests from prospective customers. ● Strong leader of customer support staff. ● Facilitated inter-departmental communication to effectively provide customer support. ● Trained staff on operating procedures and company services. ● Balance cash drawers and store safe. ● Prepared daily bank deposits. ● Maintain accurate accounts including cash, inventory, and over / short cash amounts.

• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problemsolving.
• Provided first-rate service to all customers and potential customers.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
• Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.