Tracilla Carter

Certified Medical Assistant

Johns Hopkins University

Baltimore

01.2000 - Current

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Cleaned and maintained medical equipment following procedures and standards.
Collected, labeled and stored laboratory specimens properly prior to testing.
Positioned patients properly during examination or treatment for comfort and safety.
Communicated with pharmacies for prescription refills on behalf of supervising physician.
Explained treatment procedures and physicians' instructions.
Administered injections, medications and treatments as directed by the physician.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Responded to patient callbacks and phone-in prescription refill requests.
Scheduled appointments for patients via phone and in person.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Prepared treatment rooms for patient examinations.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Assisted back office patient processes to reduce office wait times.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Changed dressings on wounds to prevent infection and check for healing.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Incorporated outside records into charts and EHR.
Provided assistance to medical staff in performing minor surgical procedures.
Kept facility stocked with necessary supplies, equipment and instruments.
Contacted medical facilities to schedule patients for admission.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Documented notes during patient visits.
Administered medications under physician's supervision.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Collected samples from patients for laboratory testing purposes.
Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Labeled and completed lab requisitions using ICD and CPT coding.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Performed preliminary physical tests to accurately record results in patient history summary.
Conducted routine laboratory tests and sample analyses to monitor diseases.
Handled general office duties to support administrative staff during peak hours.
Contacted pharmacies to submit and refill patients' prescriptions.
Organized patient charts before each day's clinic sessions began.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Inspected equipment to ensure proper working order prior to use on patients.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Conducted insurance verification and pre-certification and pre-authorization functions.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Processed orders for medical supplies and lab equipment.
Measured vital signs and took medical histories to prepare patients for examination.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Completed day-to-day duties accurately and efficiently.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked with cross-functional teams to achieve goals.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Understood and followed oral and written directions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Displayed strong telephone etiquette, effectively handling difficult calls.
Identified needs of customers promptly and efficiently.
Answered 4 calls per shift to assist with customer questions and concerns.
Planned and completed group projects, working smoothly with others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Summary

Overview

Work History

Certified Medical Assistant

Education

Associate of Arts - Medical Assisting

Nursing Assistance

Nursing

Nursing

Biology

Skills

Affiliations

Timeline

Certified Medical Assistant

Associate of Arts - Medical Assisting

Nursing Assistance

Nursing

Nursing

Biology

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