- Volunteering for community initiatives to give back to local communities and make a positive impact
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering
- Auto Repair/Restoration
- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
- DIY and Home Improvement
- Gardening
- Swimming
- Historical Exploration
- Growing herbs, vegetables, or fruits in home gardens
- Camping
- Road Trips
- Participating in fundraising events to support local charities, schools, or community projects
- Personal Development and Self-Improvement
Tracy J. Seguin
Parkville
Summary
Having worked in management for 30 years in addition to my education and training I have received have equipped me with the necessary tools needed to lead, and mentor organizational personal. I am skilled in the use of a variety of Microsoft products, and operating software to monitor inventory, and organizational performance as well as the complete over-sight of organizational operations. I have the ability to work in high-capacity remote offices and excel at being a team player while creating a positive work environment. I have consistently demonstrated the ability to meet organizational deadlines with precision, and professionalism that will benefit the organization to rise above, and outperform the competition.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Operation Manager
Mega Contractors LLC.
09.2020 - Current
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
- Provided strategic oversight on major projects ensuring timely completion within budget constraints.
Restoration Supervisor
Amera Pro Inc
08.2018 - 03.2020
- Optimized workflow processes by regularly reviewing current systems in place, identifying areas for improvement, and implementing necessary changes for better results.
- Mentored new employees, providing guidance on best practices for efficient project execution.
- Assisted in developing training programs for new hires, leading to increased employee retention rates.
- Provided detailed progress reports to clients, keeping them informed on project status at all times.
Contractor
Total Quality Assurance Inc
09.2017 - 04.2018
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Operations Manager
Interlink Communications Inc
07.2005 - 10.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Regional Manager
Axiom Communication Services Inc
10.2001 - 05.2005
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Area Manager of Operations
Global Cable Services Inc
06.1997 - 02.1999
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
Lead Service Technician
Comcast Satellite Inc
04.1995 - 06.1997
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
Education
Texas All Lines Adjuster Licensing -
The Adjuster School
Houston, TXMaster's degree - Business Leadership
Grand Canyon University
Phoenix, AZBachelor's Degree - Business Administration
Grand Canyon University
Phoenix, AZAssociate Degree - Computer Programming with Business Administration
Stratford Hall College
Albany, NYC-Level Certification - Water Treatment
Miami Dade Community College
Miami, FlSkills
- Client account management
- Staff training
- Mentoring
- Development
- Change management
- Policy development
- Program development
- Meeting company goals
- Budget management
Certification
- Fiber Optic Technician Certification – Fiber Optic Association.
- How to Think Outside the Box.
- Texas All Lines Adjusters-Pre License Course #90535.
- Installation Train the Trainer Workshop - Primestrar.
- Management Skills for the New Perspective Manage- Skillpath.
- Operations, Management, and Supervision-Miami Dade CC.
Interests
Timeline
Operation Manager
Mega Contractors LLC.
09.2020 - Current
Restoration Supervisor
Amera Pro Inc
08.2018 - 03.2020
Contractor
Total Quality Assurance Inc
09.2017 - 04.2018
Operations Manager
Interlink Communications Inc
07.2005 - 10.2016
Regional Manager
Axiom Communication Services Inc
10.2001 - 05.2005
Area Manager of Operations
Global Cable Services Inc
06.1997 - 02.1999
Lead Service Technician
Comcast Satellite Inc
04.1995 - 06.1997
Master's degree - Business Leadership
Grand Canyon University
Bachelor's Degree - Business Administration
Grand Canyon University
Associate Degree - Computer Programming with Business Administration
Stratford Hall College
C-Level Certification - Water Treatment
Miami Dade Community College
Texas All Lines Adjuster Licensing -
The Adjuster School
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