Tracy Whitmore
Upper Marlboro
Summary
Dynamic Assistant Manager with proven expertise in customer service, team leadership, and problem-solving. Committed to enhancing customer experiences and driving sales through effective mentorship and operational coordination.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Starbucks
Washington
09.2013 - Current
- Supervised daily operations to enhance store functionality and customer satisfaction.
- Trained and mentored new baristas to uphold customer service standards and improve overall service quality.
- Managed inventory levels and coordinated product orders to maintain optimal stock availability.
- Implemented promotional strategies to enhance customer engagement and sales.
- Resolved customer complaints efficiently to maintain positive experiences.
Concierge
Capitol Concierge
Washington
02.2007 - 09.2013
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Coordinated transportation and travel arrangements for clients efficiently and effectively.
- Developed strong relationships with local vendors to secure exclusive services for guests.
- Managed concierge desk operations, ensuring smooth communication and service delivery.
- Assisted guests with dining reservations, event tickets, and personalized recommendations.
Patient Service Representative
Washington Hospital Center
Washington
01.1999 - 02.2007
- Delivered exceptional customer service to patients and families in fast-paced healthcare environment, enhancing patient satisfaction.
- Scheduled patient appointments using electronic health record systems efficiently.
- Assisted patients with insurance inquiries and verification processes effectively.
- Facilitated effective communication between medical staff and patients, promoting seamless care delivery.
- Oversaw patient check-in and check-out procedures, maintaining accuracy and streamlining processes.
Education
High School Diploma -
Parkdale High School
Riverdale Park, MD05-1987
Skills
- Operations management
- Inventory management
- Sales promotion
- Complaint resolution
- Customer service
- Team leadership
- Staff training
- Relationship building
Timeline
Assistant Manager
Starbucks
09.2013 - Current
Concierge
Capitol Concierge
02.2007 - 09.2013
Patient Service Representative
Washington Hospital Center
01.1999 - 02.2007
High School Diploma -
Parkdale High School