Trevor Pounds
Annapolis
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
Work History
Rural Mail Carrier
United States Postal Service, USPS
10.2023 - Current
- Delivered mail and packages efficiently across assigned rural routes.
- Operated postal vehicles while adhering to safety regulations and guidelines.
- Managed customer inquiries and resolved delivery-related issues promptly.
- Maintained accurate records of deliveries, receipts, and customer interactions.
- Collaborated with team members to ensure timely mail processing and delivery.
- Sorted and organized mail for optimal route efficiency each day.
Server & Banquent Server
Cooper's Hawk Winery and Restaurant
10.2021 - 10.2024
- Delivered exceptional customer service by efficiently managing multiple tables in high-volume environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery, enhancing guest satisfaction.
- Trained new servers on menu knowledge and service protocols, fostering team cohesion and performance.
- Implemented wine pairings and suggested menu items, increasing customer engagement and sales opportunities.
- Monitored guest feedback to identify areas for improvement, contributing to enhanced dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Food Bank Volunteer
Heritage Baptist Church
02.2022 - 05.2023
- Coordinated food distribution efforts to optimize resource allocation and minimize waste.
- Trained new volunteers on safety protocols and efficient operational procedures.
- Managed inventory tracking systems, ensuring accurate stock levels and timely restocking of supplies.
- Oversaw workflow processes to enhance productivity and streamline food collection initiatives.
Assistant Manager
Chuck E Cheese
09.2013 - 06.2020
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored junior staff, fostering skill development and team cohesion.
- Implemented process improvements that enhanced operational efficiency and accuracy.
- Developed scheduling strategies to optimize resource allocation and staff productivity.
- Managed inventory control systems to maintain stock levels and reduce wastage.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Anne Arundel Community College
Arnold, MDSkills
- Dependable
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Honest and trustworthy
- Reliability and punctuality
- Excellent communication
Timeline
Rural Mail Carrier
United States Postal Service, USPS
10.2023 - Current
Food Bank Volunteer
Heritage Baptist Church
02.2022 - 05.2023
Server & Banquent Server
Cooper's Hawk Winery and Restaurant
10.2021 - 10.2024
Assistant Manager
Chuck E Cheese
09.2013 - 06.2020
Anne Arundel Community College