TREY HILL

Silver Spring

Summary

Customer focused professional with over four years in retail sales and front desk operations. Known for enhancing customer satisfaction and driving revenue through effective consultative selling and problem resolution. Maintains professionalism and delivers high quality service in fast paced environments.

Overview

years of professional experience

Work History

Concierge / Front Desk Receptionist

Trinity Property Consultants

09.2025 - Current

Acted as primary front desk contact for residents, guests, and vendors in high-traffic residential community, ensuring seamless communication and service delivery.
Managed phone inquiries, guest access, and package distribution, providing professional customer service to enhance resident satisfaction.
Coordinated with property management and maintenance teams to resolve resident issues promptly, improving community relations.

Associate Leader

Ace Hardware

08.2022 - 08.2025

Delivered high-volume customer service, recommending products and solutions that directly supported store sales.
Resolve escalated customer concerns and maintain strong customer satisfaction and loyalty.
Supported merchandising and inventory control while mentoring team members to enhance service and sales performance.

Sales Associate

Home Depot

03.2020 - 06.2022

Applied consultative selling techniques to align customers with suitable products, enhancing purchase conversion.
Managed inbound phone inquiries on pricing, product availability, and services, ensuring customer satisfaction.
Ensured merchandising standards and inventory accuracy while training new associates to support team performance.

Education

Diploma -

John F. Kennedy High School

Silver Spring, MD

01-2018

Skills

Front Desk Operations
Client relations
CRM & POS Systems
Consultative sales
Microsoft Office

Google Workspace
Problem solving
Team Leadership
Inventory Management
Reach Truck Operation

Timeline