TRINA BENTLEY
Oakland
Summary
Dynamic Residential House Supervisor at Appalachian Crossroads, skilled in facility oversight and staff management. Enhanced resident satisfaction through effective communication and conflict resolution. Proficient in CPR/AED and committed to patient safety, fostering a supportive community while ensuring compliance with regulatory standards. In addition I'm a First Aide/CPR/AED instructor, Successfully streamlined operations, improving efficiency and service delivery.
Overview
11
11
years of professional experience
Work History
Residential House Supervisor
Appalachian Crossroads
39 South 3rd Street, Oakland Maryland 21150
06.2014 - Current
- Assisted in daily operations of residential facilities, ensuring smooth functioning and adherence to safety protocols.
- Supported staff scheduling and coordination, contributing to efficient resource allocation and service delivery.
- Learned regulatory compliance standards, maintaining documentation for operational audits and inspections.
- Facilitated resident communication, addressing concerns promptly to enhance overall satisfaction and community atmosphere.
- Collaborated with team members on maintenance tasks, fostering a clean and safe living environment for residents.
- Participated in training sessions, acquiring essential skills related to facility management and resident support services.
- Monitored inventory levels of supplies, assisting in procurement processes to ensure uninterrupted operations.
- Engaged with residents through activities, promoting a sense of community and improving quality of life within the residence.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.
- Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
- Assisted residents with daily hygiene and living tasks.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Implemented conflict resolution strategies when mediating disputes between residents or staff members.
- Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
GED -
Brooklyn Park High School
Baltimore, MDCertificate of Pharmacy Tech -
Allegany College of Maryland
Cumberland, MDSkills
- Elderly care
- Property maintenance
- Guest relations
- Vendor coordination
- Team collaboration
- Patient care assessment
- Certified in CPR/AED
- Medication dispensing
- HIPAA guidelines
- CPR/AED
- Professionalism
- Staff management
- Patient advocacy
- Employee work scheduling
- Staff supervision
- Adaptability and flexibility
- Patient safety
- Active listening
- Personal shopping
- Facility oversight
- First aid training
- Safety management
- Activities scheduling
- Housekeeping
Timeline
Residential House Supervisor
Appalachian Crossroads
06.2014 - Current
GED -
Brooklyn Park High School
Certificate of Pharmacy Tech -
Allegany College of Maryland