TRINA BENTLEY
Oakland
Summary
Dynamic Residential House Supervisor at Appalachian Crossroads, skilled in facility oversight and staff management. Enhanced resident satisfaction through effective communication and conflict resolution. Proficient in CPR/AED and committed to patient safety, fostering a supportive community while ensuring compliance with regulatory standards. In addition I'm a First Aide/CPR/AED instructor, Successfully streamlined operations, improving efficiency and service delivery.
Overview
11
11
years of professional experience
Work History
Residential House Supervisor
Appalachian Crossroads
06.2014 - Current
- Assisted in daily operations of residential facilities, ensuring smooth functioning and adherence to safety protocols.
- Supported staff scheduling and coordination, contributing to efficient resource allocation and service delivery.
- Learned regulatory compliance standards, maintaining documentation for operational audits and inspections.
- Facilitated resident communication, addressing concerns promptly to enhance overall satisfaction and community atmosphere.
- Collaborated with team members on maintenance tasks, fostering a clean and safe living environment for residents.
- Participated in training sessions, acquiring essential skills related to facility management and resident support services.
- Monitored inventory levels of supplies, assisting in procurement processes to ensure uninterrupted operations.
- Engaged with residents through activities, promoting a sense of community and improving quality of life within the residence.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.
- Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
- Assisted residents with daily hygiene and living tasks.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Implemented conflict resolution strategies when mediating disputes between residents or staff members.
- Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
GED -
Brooklyn Park High School
Baltimore, MDCertificate of Pharmacy Tech -
Allegany College of Maryland
Cumberland, MDSkills
- Elderly care
- Property maintenance
- Guest relations
- Vendor coordination
- Team collaboration
- Patient care assessment
- Certified in CPR/AED
- Medication dispensing
- HIPAA guidelines
- CPR/AED
- Professionalism
- Staff management
- Patient advocacy
- Employee work scheduling
- Staff supervision
- Adaptability and flexibility
- Patient safety
- Active listening
- Personal shopping
- Facility oversight
- First aid training
- Safety management
- Activities scheduling
- Housekeeping
Timeline
Residential House Supervisor
Appalachian Crossroads
06.2014 - Current
GED -
Brooklyn Park High School
Certificate of Pharmacy Tech -
Allegany College of Maryland
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