Trina Shipley
Mechanicsville,MD
Summary
Proven leader in operational excellence and strategic development, significantly enhanced productivity and employee engagement at Pax Dental. Skilled in process improvement and motivational leadership, excel in fostering environments that prioritize high standards and collaborative success. Proficient in Microsoft Office and integrates innovative solutions with effective team collaboration to drive organizational growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Business Operations
Pax Dental
10.2020 - Current
- Developed innovative solutions for complex business challenges, leading to enhanced operational effectiveness.
- Conducted thorough market research to identify emerging trends and opportunities for growth within the industry.
- Promoted energetic atmosphere with purpose to drive improvements in employee and patient experiences.
- Handled problematic patients to assist lower-level employees and maintain excellent customer service.
- Implementing change management initiatives that facilitated the successful adoption of new systems and processes across the organization.
- Championed ongoing professional development for team members by providing access to training opportunities and fostering a culture of continuous improvement.
- Served as a key liaison between executive leadership and team members, fostering open communication channels and addressing concerns promptly.
Office Manager
Lexington Park Dentistry
05.2012 - 11.2019
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing electronic filing systems and organizational strategies.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of 13 employees.
- Managed OSHA and HIPAA compliance to keep organization operating within legal and regulatory guidelines.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Clinical Manager
Karl A. Smith DDS, LLC
09.2005 - 12.2012
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Education
Bachelor of Science - Human Resource Management
University of Maryland Global Campus
Adelphi, MD05.2024
Associate of Applied Science - Management Development
Community College of Southern Maryland
La Plata, MD05.2014
Skills
- Productivity Optimization
- Process Improvement
- Strategic development
- Onboarding and training
- Strategic Planning
- Motivational Leadership
- Project Management
- Financial Management
- Microsoft Office proficient
- Teamwork and Collaboration
- Team Leadership
- Employee Relations
Affiliations
- American Association of Dental Office Management
Certification
- Fellowship distinction of the American Association of Dental Office Management in 2016.
- Mastership distinction of the American Association of Dental Office Management in 2023
- Diplomate (highest) distinction of the American Association of Dental Office Management in 2024
Timeline
Director of Business Operations
Pax Dental
10.2020 - Current
Office Manager
Lexington Park Dentistry
05.2012 - 11.2019
Clinical Manager
Karl A. Smith DDS, LLC
09.2005 - 12.2012
Bachelor of Science - Human Resource Management
University of Maryland Global Campus
Associate of Applied Science - Management Development
Community College of Southern Maryland
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