Tristen Gartelman
Annapolis
Summary
Dynamic Hospitality Professional with experience in enhancing guest engagement and optimizing restaurant operations. Expertise in cash handling, team collaboration, and maintaining cleanliness standards in high-volume environments. Proven ability to deliver exceptional customer service and resolve issues promptly, contributing to memorable dining experiences.
Overview
6
6
years of professional experience
Work History
Server
True Food Kitchen
08.2023 - Current
- Enhanced customer satisfaction through exceptional service in a fast-paced dining environment.
- Ensured timely food delivery by collaborating effectively with kitchen staff.
- Elevated guest experiences by maintaining cleanliness and organization of dining areas.
- Trained new servers on menu items to ensure service consistency and accuracy.
- Managed multiple tables efficiently while prioritizing customer needs and satisfaction.
- Resolved customer complaints swiftly, fostering positive relationships and loyalty.
Night Shift Sales Associate
Planet Fitness
02.2022 - 08.2022
- Enhanced member satisfaction through prompt assistance and exceptional service.
- Conducted facility tours, processing applications for prospective clients effectively.
- Ensured cleanliness and organization of fitness equipment and communal areas.
- Boosted member engagement by supporting promotional events and initiatives.
- Guided members on gym policies and resources for optimal facility use.
- Trained new staff on policies and sales techniques for effective onboarding.
Safety Manager
CCL Construction
06.2021 - 09.2021
- Ensured safety compliance by conducting regular site inspections.
- Maintained expertise in OSHA standards and industry best practices.
- Identified health hazards on job sites and implemented corrective actions promptly.
- Monitored personal protective equipment usage for compliance and safety.
- Managed confined space permits to ensure regulatory adherence.
- Completed essential online training, including CPR, OSHA 30, and hazardous materials.
Sales Associate
Panera Bread
11.2020 - 06.2021
- Enhanced shopping experiences by assisting customers in product selection.
- Ensured transaction accuracy through effective point-of-sale system usage.
- Provided informed recommendations based on current promotions and sales knowledge.
- Achieved daily sales targets through effective team collaboration and performance improvement.
- Resolved customer inquiries and complaints, ensuring high satisfaction and loyalty rates.
- Trained new staff on sales techniques and policies, promoting a collaborative environment.
Sales Associate
Cold Stone Creamery
02.2020 - 05.2020
- Increased customer engagement by organizing impactful merchandise displays effectively.
- Maintained optimal stock levels through regular inventory checks and timely restocking.
- Enhanced store appearance by organizing racks and promoting featured merchandise.
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
- Prepared merchandise for sales floor by ensuring accurate pricing and tagging.
- Assisted customers in locating products and checking availability at other locations.
Sales Associate
Panera Bread
11.2019 - 02.2020
- Boosted customer satisfaction through exceptional service and prompt issue resolution.
- Resolved customer challenges by recommending tailored products and services.
- Developed strong customer relationships through consistent engagement and rapport-building.
- Enhanced team productivity by supporting colleagues and maintaining a positive atmosphere.
- Restored customer confidence by addressing complaints with patience and understanding.
- Streamlined checkout process, significantly reducing wait times for improved satisfaction.
Education
Prerequisite Studies - Transfer Studies
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Meade Senior High School
06-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Food safety practices
Timeline
Server
True Food Kitchen
08.2023 - Current
Night Shift Sales Associate
Planet Fitness
02.2022 - 08.2022
Safety Manager
CCL Construction
06.2021 - 09.2021
Sales Associate
Panera Bread
11.2020 - 06.2021
Sales Associate
Cold Stone Creamery
02.2020 - 05.2020
Sales Associate
Panera Bread
11.2019 - 02.2020
Prerequisite Studies - Transfer Studies
Anne Arundel Community College
High School Diploma -
Meade Senior High School