Troy Owens
Pasadena
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Case Manager - Service Coordinator
Service Coordination, Inc
Owings Mills
02.2025 - Current
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed and maintained relationships with community resources and service providers.
Floor Manager
Geresbeck's Food Market
Pasadena
03.2018 - Current
- Resolved patron complaints and issues with diplomatic communication and actionable solutions to restore satisfaction.
- Verified completion and quality of opening and closing duties.
Fitness Staff Member
Saint Charles County Family YMCA
Saint Charles
11.2021 - 08.2023
- Helped trainers and class instructors with room and equipment needs.
- Shared information with current and prospective members about available amenities and services.
Warehouse Associate
Anne Arundel County Public Schools
Millersville
06.2019 - 03.2020
- Maintained warehouse cleanliness with tasks such as sweeping, mopping, and trash collection.
- Helped fellow warehouse workers to manage incoming and outgoing products.
Education
Bachelor of Arts (B.A.) - Criminology/Sociology
Lindenwood University
Saint Charles, Missouri05.2024
High School -
Northeast High School
Pasadena, Maryland06.2020
Skills
- Floor Management
- Case Management
- Customer Relations
- Conflict Resolution
- Complaint Resolution
- Patron Satisfaction
- Team Collaboration
- Client Assessment
Accomplishments
- Graduated with honors, Summa Cum Laude, Lindenwood University 2024
- Academic All American, Lindenwood University Men's Bowling, 2021-2023
- Graduated with honors, Cum Laude, Northeast High School, 2020
Timeline
Case Manager - Service Coordinator
Service Coordination, Inc
02.2025 - Current
Fitness Staff Member
Saint Charles County Family YMCA
11.2021 - 08.2023
Warehouse Associate
Anne Arundel County Public Schools
06.2019 - 03.2020
Floor Manager
Geresbeck's Food Market
03.2018 - Current
Bachelor of Arts (B.A.) - Criminology/Sociology
Lindenwood University
High School -
Northeast High School
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