Tsiga Shibru
Adelphi
Summary
Adept at crafting high-quality cocktails and providing exceptional service, I significantly enhanced customer satisfaction at Secrete Lounge. My ability to manage multiple tables at Elfegne Ethiopian Restaurant, coupled with strong multitasking and a team player attitude, has developed a loyal clientele. Skilled in cash register operation and known for maintaining cleanliness, I excel in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Bartender/Server
Secrete Lounge
02.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained impeccably clean, attractive and well-stocked bar area.
Server
Elfegne Ethiopian Restaurant
03.2022 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Zene's Restaurant & Bar
01.2021 - 12.2022
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
Associate of Science - Diagnostic Medical Sonography
Montgomery College
Rockville, MD08-2027
High School Diploma -
Abune Gorgorious
Addis Ababa, Ethiopia07-2020
Skills
- Strong multitasking
- Customer service
- Team player attitude
- Patience and tolerance
- Cleanliness and hygiene
- Cash register operation
- Menu memorization
- Food running
- Able to stand long hours
Timeline
Bartender/Server
Secrete Lounge
02.2023 - Current
Server
Elfegne Ethiopian Restaurant
03.2022 - Current
Server
Zene's Restaurant & Bar
01.2021 - 12.2022
Associate of Science - Diagnostic Medical Sonography
Montgomery College
High School Diploma -
Abune Gorgorious
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