TYCEN DEBELLOTTE
Laurel,MD
Summary
I am a young, motivated IT specialist dedicated to providing excellent customer service to users and completing tasks efficiently and effectively. I possess expert MacOS and Windows systems knowledge with an appetite to learn and improve. Adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
1
1
Certification
Work History
NIH/NCI - New Hire Program
NIH/NCI
- Responsible for deploying laptops and desktops for incoming NCI fellows, administrators, and executives
- Responsible for creating tickets and appointments for new hires
- Providing troubleshooting options for users.
NIH/NCI - NIDCD to NCI Transfer
NIH/NCI
- In charge of creating tickets and gathering information for users switching to NCI from NIDCD
- Created detailed plans for deployments and data transfers
- Providing support for end users for 60 days.
NIH/NCI - Technology Refresh Program
NIH/NCI
- Transferred data and applications for users who were required to replace their NCI equipment.
NIH/NCI - Summer Intern Program 2022
NIH/NCI
- Imaged and deployed equipment for over 300 summer interns for the NCI.
Hardware Deployment Team Lead Technician
GRSI , A DLH Company
06.2023 - Current
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize effeciency.
Education
B.S Information Technology -
Towson University
Towson, Maryland12.2022
Skills
- Excel
- TCP/IP
- Imaging and Configuring
- Proficient knowledge of Windows & MacOS systems
- Knowledge of VMs and other virtualization practices
- Detailed Ticketing
- Troubleshooting
- Customer Support
- Customer Satisfaction
- Delivery Schedules
Accomplishments
GRSI Award for Achieving Excellence Q2 2023
Certification
CompTIA Sec +
Timeline
Hardware Deployment Team Lead Technician
GRSI , A DLH Company
06.2023 - Current
NIH/NCI - New Hire Program
NIH/NCI
NIH/NCI - NIDCD to NCI Transfer
NIH/NCI
NIH/NCI - Technology Refresh Program
NIH/NCI
NIH/NCI - Summer Intern Program 2022
NIH/NCI
B.S Information Technology -
Towson University
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