Ty'Daysha Carter
Middle River
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
6
6
years of professional experience
Work History
Call Center Representative
TransCore
01.2025 - 03.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Managed high-volume call traffic while maintaining professionalism and effective communication.
- Documented customer interactions accurately in CRM system to support ongoing service improvements.
- Collaborated with team members to streamline workflow processes, enhancing operational efficiency.
Security Officer
Johns Hopkins Bayview
03.2024 - 12.2024
- Assisted in incident reporting and documentation for investigations.
- Collaborated with law enforcement during emergencies or security incidents.
- Provided support during events, ensuring crowd control and safety measures were in place.
- Trained new staff on security protocols and emergency response procedures.
Certified Nursing Assistant Externship
Future Care Canton Harbor
06.2023 - 07.2023
- Assisted patients with daily activities, ensuring comfort and safety in care routines.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, documenting care provided and observations made.
- Collaborated with healthcare team to develop personalized care plans for patients.
Security Officer
Securitas Security Services USA
07.2022 - 11.2022
- Monitored surveillance equipment to detect and respond to security breaches.
- Conducted regular patrols to ensure safety of premises and personnel.
- Enforced company policies and procedures to maintain a secure environment.
- Conducted regular patrols to ensure the safety of premises and personnel.he
Medical Receptionist
Hamilton Medical Associates
01.2021 - 06.2021
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Ensured accurate patient data entry into electronic health record systems, enhancing information reliability.
Rural Carrier Associate (RCA)
Unites States Postal Service
08.2020 - 10.2020
- Delivered mail efficiently to rural routes, ensuring timely service and customer satisfaction.
- Operated postal vehicles safely while adhering to traffic regulations and safety guidelines.
Medical Receptionist
Express Care Urgent Care
09.2019 - 10.2020
- Assisted patients with insurance verification processes, improving claim efficiency and reducing delays.
- Trained new staff on office protocols and software usage, fostering a collaborative team environment.
Education
Associate of Applied Science - Radiology
The Community College of Baltimore County
Essex, MD06-2029
High School Diploma - undefined
Chesapeake High School
Baltimore, MD06.2018
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Call center customer service
Timeline
Call Center Representative
TransCore
01.2025 - 03.2025
Security Officer
Johns Hopkins Bayview
03.2024 - 12.2024
Certified Nursing Assistant Externship
Future Care Canton Harbor
06.2023 - 07.2023
Security Officer
Securitas Security Services USA
07.2022 - 11.2022
Medical Receptionist
Hamilton Medical Associates
01.2021 - 06.2021
Rural Carrier Associate (RCA)
Unites States Postal Service
08.2020 - 10.2020
Medical Receptionist
Express Care Urgent Care
09.2019 - 10.2020
High School Diploma - undefined
Chesapeake High School
Associate of Applied Science - Radiology
The Community College of Baltimore County
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