TYESE SMITH
Baltimore,Maryland
Summary
Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
9
9
years of professional experience
Work History
Office Administrator
Baltimore County Government
09.2023 - Current
- Uses automated office systems, such as a computer to prepare a variety of letters, memos
- Selects the appropriate letter or memo format
- Proofreads and edits documents for grammar, punctuation and spelling
- Makes corrections and sends out correspondence Creates and updates spreadsheets
- Operates office machinery, such as photocopier calculator telephones, scanners and printers
- Assist with walk -ins customers
- Help them complete the application process for their rental license
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Office Manager
Quick Tire
10.2022 - 06.2023
- Processed payrolls on a biweekly basis using ADP Software
- Coordinated with various vendors to purchase necessary supplies in a timely manner
- Utilized excellent organizational skills to prioritize tasks effectively
- Responded to customer questions via email or phone in a professional matter
- Managed office flow by providing direct support to visitors
- Created work schedules and lunch schedules based on established guidelines and priorities
- Assist with incoming package delivers and mail.
Office Manager
YMCA Of Central Maryland
01.2021 - 09.2022
- Provided administrative support to the CEO COO VP of Marketing
- Scheduling meetings travel taking meeting notes
- Managed office flow by providing direct support to visitors
- Managed day to day operations of the office by ordering supplies, maintaining equipment and managing calendars
Senior Benefits Specialist
Benalytics Consulting Group
11.2017 - 11.2020
- Provide direct customer service to clients and/or their HR, Benefit & Payroll staff
- Problem solve and reconcile insurance premium transactions
- Researched employee eligibility issues and client management staff Work with clients and carriers and the Marketplace in the resolution of enrollment or premium discrepancies
- Assists with the payment file to ensure payments has been made for the clients on their ACA Health Plans Managed open enrollment processes including developing communications materials, conducting employee meetings, and administering changes
- Provided enrollment for individuals, under the Ryan White act
- Enrolled client in Medicaid health plans
- Connect them with the health exchange in the state of Virginia so they could pick the MCO.
Lead Client Access Associate
Healthcare For the Homeless
07.2015 - 11.2017
- Maintain calm and pleasant demeanor while serving clients, including many with behavioral problems that require excellent conflict resolution skills
- Manage confidential information in multiple databases and systems to support clients through their visits at the agency
- Greet clients and visitors upon arrival at the agency and appropriately route them to the correct staff member
- Check clients in and out verify insurance, Triage clients to medical, mental health, case management, addictions
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Triage clients as they come in for various services such as mental health case management addictions
Education
Woodlawn High School
Skills
- Problem-solving skills
- The ability to work in a team environment
- Strong work ethic
- Analytical and quantitative skills
- Leadership qualities
- Workday Business Intelligence
- Friendly, Positive Attitude
- Multitasking Abilities
- Excellent Communication
- Organization and Time Management
- Decision-Making
- Problem-Solving
Personal Information
Title: Office Assistant
Hobbies and Interests
- Shopping
- Reading
- Working Out
Timeline
Office Administrator
Baltimore County Government
09.2023 - Current
Office Manager
Quick Tire
10.2022 - 06.2023
Office Manager
YMCA Of Central Maryland
01.2021 - 09.2022
Senior Benefits Specialist
Benalytics Consulting Group
11.2017 - 11.2020
Lead Client Access Associate
Healthcare For the Homeless
07.2015 - 11.2017
Woodlawn High School
Similar Profiles
James RobertsJames Roberts
HEM2 • Heavy Equipment Team Leader at Baltimore County GovernmentHEM2 • Heavy Equipment Team Leader at Baltimore County Government
ALAN S. WEAVERALAN S. WEAVER
Mobile Career Center Operator at Baltimore County GovernmentMobile Career Center Operator at Baltimore County Government
William BakerWilliam Baker
Digital Content Strategist at Baltimore County GovernmentDigital Content Strategist at Baltimore County Government