Tyjuan Johnson
Baltimore
Summary
Customer service–driven professional with experience in technical support, front desk operations, sales, and electronic troubleshooting. Skilled in clear communication, staff training, and efficient issue resolution. Currently pursuing a Business Management degree and preparing for the CompTIA A+ certification to strengthen technical and service-oriented capabilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Game Room Team Leader
Baltimore City Community College
09.2022 - 02.2024
- Oversaw student registration in game room to promote safety and organization.
- Monitored student engagement to ensure adherence to behavioral standards.
- Executed troubleshooting procedures for gaming consoles and related equipment to maintain operational efficiency.
Front Desk Receptionist
Community College of Baltimore County
01.2024 - 05.2025
- Facilitated student check-ins and coordinated appointment management utilizing Microsoft 365 applications.
- Facilitated effective communication with coworkers utilizing Teams, Outlook, and other Microsoft tools.
- Facilitated student support through phone and video calls, addressing website issues and account access inquiries.
- Offered strategic guidance and technical support to enhance student experience.
Seasonal Sales Associate
GameStop
09.2024 - 03.2025
- Simplified complex gaming product information and accessories for customers, ensuring comprehensive comprehension and informed purchasing decisions.
- Facilitated efficient transaction processing while ensuring high-quality customer service during peak season.
- Analyzed and verified electronic trade-ins for eligibility and performance, ensuring quality control in the assessment process.
Team Leader
Amazon Locker+
06.2025 - Current
- Engaged with customers to support package pickup and return processes while resolving troubleshooting issues.
- Facilitated customer access to return codes and pickup instructions to enhance service efficiency.
- Delivered comprehensive training to new hires to enhance understanding of procedures and best practices.
- Implemented organizational strategies to uphold customer satisfaction standards.
Education
Business Management
Community College of Baltimore County (CCBC)
High School Diploma - undefined
Coppin Academy High School
Skills
- Customer Service & Communication
- Technical Support & Troubleshooting
- Product Knowledge & Sales Support
- Onboard New Hire Training
- Electronic Testing & Quality Assurance
- Front Desk & Appointment Management
Certification
CompTIA A+ Certification (Studying)
Timeline
Team Leader
Amazon Locker+
06.2025 - Current
Seasonal Sales Associate
GameStop
09.2024 - 03.2025
Front Desk Receptionist
Community College of Baltimore County
01.2024 - 05.2025
Game Room Team Leader
Baltimore City Community College
09.2022 - 02.2024
Business Management
Community College of Baltimore County (CCBC)
High School Diploma - undefined
Coppin Academy High School