Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tyler Brittain

Union Bridge

Summary

I am a customer-oriented Installation Technician with excellent troubleshooting and reporting skills in the access control and security industry. Results-driven and accurate to work in inclement weather conditions and on the weekends. Over 2 years of experience troubleshooting and installing access control and security equipment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Tenant Services Coordinator

Bridge Commercial Real Estate
01.2021 - Current
  • Secured multiple bids for service contracts, negotiating favorable terms to maximize value for property management while maintaining high-quality standards.
  • Managed daily operations of commercial properties, ensuring compliance with regulations and standards.
  • Coordinated tenant relations, addressing inquiries and resolving issues promptly to enhance satisfaction.
  • Conducted regular property inspections, identifying maintenance needs and coordinating timely repairs.
  • Implemented cost-saving initiatives through efficient vendor management and service contract negotiations.
  • Utilized property management software to track expenses, manage budgets, and generate financial reports.
  • Developed positive relationships with contractors and service providers to ensure high-quality services delivered on time.
  • Participated in strategic planning meetings, contributing insights to improve operational efficiency across properties.
  • Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
  • Developed emergency response plans for each managed property; coordinated drills regularly with tenants as part of risk-management protocol.
  • Created customized monthly reports detailing property performance metrics for owner review.

Lead Installation Technician

Datawatch Systems
07.2019 - Current
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
  • Explained upgrades to customers, resulting in signups for additional services.
  • Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
  • Completed timely project management within budget constraints on multi-faceted problems for executive leadership, while fostering meaningful relationships with contractors.
  • Commissioned staff members for specific projects and tasks, tracked activities and solved complex issues to enhance productivity.
  • Educated and trained new hires on company processes, eliminating process gaps.
  • Maintained updated knowledge of all equipment, products and services to properly educate customers.
  • Maintained relationships with customers to better understand needs and uphold standards of service.
  • Demonstrated knowledge of local building codes and requirements on each project.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Installed complete systems at new residential and business construction sites.
  • Maintained schedule of appointments with eye for both quality and speed of service.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Confirmed installations and implementations met project requirements by closely reviewing and studying blueprints.

Installer Helper

Datawatch Systems
04.2019 - 07.2019
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment and machinery according to safety standards.
  • Performed installation, alignment and balancing of equipment.
  • Assisted workers by organizing supplies, passing tools and managing equipment.

Correctional Officer II

Maryland Department of Public Safety and Correctional Services
04.2013 - 04.2019
  • Oversaw juveniles in a correctional residential facility setting.
  • Booked new inmates into facility and processed inmates for release.
  • Responded to inquiries from the public, other staff, inmates and visitors.
  • Established healthy relationships and maintained professional boundaries with resident offenders in the institution.
  • Conducted routine and emergency head counts.
  • Physically restrained juveniles when disturbances required physical intervention.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Built solid relationships with staff and residents to help keep the institution safe and secure.
  • Maintained the custody and control of inmates housed in maximum security unit.
  • Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Searched the building and grounds, living quarters and work areas for contraband.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Led disciplinary hearings and made recommendations for sentencing.
  • Observed behavior of residents individually and in groups.

Guest Service Representative

Bethesda Marriott Suites
11.2010 - 04.2013
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided elevated customer experience to generate loyal clientèle.
  • Implemented marketing strategies which resulted in growth of customer base.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Learned, referenced and applied product knowledge information.

Pharmacy Technician

CVS
01.2010 - 11.2010
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Restocked automated medication dispensing equipment.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.

Education

High School Diploma - undefined

Glenelg High School
Glenelg, MD
2009

Skills

  • Instructing and training
  • High stress tolerance
  • Team player
  • Safety and security-oriented
  • Strong interpersonal skills
  • Trained in CPR and First Aid
  • Hazardous material handling
  • Honesty and fortitude
  • Staff Management
  • Priority management
  • Project Management

Accomplishments

  • Promoted to Lead Installation Technician after three months of being hired as a Helper due to high performance, and strong customer service skills
  • Received "Outstanding Achievement" award for performance with the Baltimore Regional Tac Team
  • Received 2013 "Rookie of the Year" for excellent performance as a Correctional Officer 1
  • Employee of the Month in February 2012

Certification

  • CPR and First Aid
  • Maximum Security Segregation Officer
  • Field Training Officer
  • Baltimore Regional Tactical Team
  • 15 man Emergency Response Team
  • DCJS Certified

Timeline

Tenant Services Coordinator

Bridge Commercial Real Estate
01.2021 - Current

Lead Installation Technician

Datawatch Systems
07.2019 - Current

Installer Helper

Datawatch Systems
04.2019 - 07.2019

Correctional Officer II

Maryland Department of Public Safety and Correctional Services
04.2013 - 04.2019

Guest Service Representative

Bethesda Marriott Suites
11.2010 - 04.2013

Pharmacy Technician

CVS
01.2010 - 11.2010

High School Diploma - undefined

Glenelg High School

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Tyler Brittain