Tyler Cook
Upper Marlboro
Summary
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
12.2022 - Current
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular inspections of facilities to identify potential hazards or security breaches.
- Responded promptly to incidents, coordinating with local law enforcement as necessary.
- Maintained accurate logs of daily activities, incidents, and unusual occurrences.
- Trained new security personnel on protocols, emergency procedures, and equipment use.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Dispatcher
SERVPRO
08.2021 - Current
- Point of contact for service request relating to Water Mitigation, Mold, Fire, General Cleanings, and Contents Division
- Schedule service requests according to first notice of loss and ensure follow-up calls are completed within timely manner
- Perform detailed and accurate data entry; coordinate with Project Managers and technicians for job scheduling/updates
- Communicate with customers and clients and update project notes & documentation as needed in appropriate software
- Complete internal job file quality reviews along with general office administration such as drafting email
Medical Receptionist
Gerald Family Care PC
04.2021 - 08.2021
- Greeted patients and directed the flow of the facility including the office and surgical practice area
- Scheduled appointments and assisted with the scheduling of any additional testing directed by the physician
- Ensured all referrals were obtained, scanned into the EMR, and linked to the corresponding appointment within E Clinical
- Entered patient demographics in system, refilled prescriptions, and provided doctors notes for patient’s visits
Water Mitigation Technician
SERVPRO
10.2020 - 04.2020
- Provided emergency services, including set-up of air movers, dehumidifiers, specialty equipment
- Removed standing water and applied necessary chemicals to properly mitigate affected areas
- Ensured all forms that required customer signatures and authorization were signed and submitted
- Documented the job site with pictures regarding pre-mitigation, daily departures, and post mitigation to show job progression
Disability Bus Aide
PGCPS Public Schools
03.2019 - 03.2020
- Assigned students to seats and adjusted safety straps
- Attended in-service trainings/workshops as established by the Transportation Division
- Worked cooperatively with school bus drivers, parents, students, and other staff members
- Assisted special needs students with boarding and exiting school buses, occasionally lifting them when necessary and/or operating mechanical lift apparatus, and safely stored crutches with other orthopedic aids
- Observed students during their transportation and reacted promptly to behavioral and/or physical needs
- Assisted students during medical emergencies and accompanied children for hospital visits until parents were with them
- Ensured all students requiring a bus change at a shuttle point were safely transferred to the correct school bus
- Prepared reports of behavioral problems encountered with the students during their transportation to and from school
Education
High School Diploma -
Charles Herbert Flowers Highschool
Springdale, MDBachelor of Science - Criminal Justice
Liberty University
Lynchburg, VA08-2028
Skills
- Microsoft Office – Word, Excel
- CCTV surveillance
- Security guard license
- Incident reporting
- Report writing
- CPR/AED certified
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR/AED Training - 03/2025
- HQL and HGP Conceal Carry Training - 05/2025
Timeline
Security Officer
Allied Universal Security Services
12.2022 - Current
Dispatcher
SERVPRO
08.2021 - Current
Medical Receptionist
Gerald Family Care PC
04.2021 - 08.2021
Water Mitigation Technician
SERVPRO
10.2020 - 04.2020
Disability Bus Aide
PGCPS Public Schools
03.2019 - 03.2020
High School Diploma -
Charles Herbert Flowers Highschool
Bachelor of Science - Criminal Justice
Liberty University
CORE COMPETENCIES
- Database/ File Management
- Verbal/Written Comm.
- Customer Service Expert
- Auditing/Documentation
- Data Accuracy/ Research
- Operational Excellence
- Conflict Resolution
- Medical Receptionist
- Medical Billing
- Medical Scheduling
- Insurance Verification
- Detail Oriented
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